Maxtec
11 - 50 employees
Maxtec are distributors of market leading data security technologies that are trusted around the globe. We empower South African and SADC IT Partners with advanced Security Fabric from Fortinet; Intelligent Broadband from Allot; SSL/TLS certification from Sectigo; Network Defence as a Service from Cyglass; Scattered Data Protection from ItsMine; Backup and Recovery from Acronis; Vulnerability Remediation from HCL BigFix; Agentless Cloud Security from Orca.
Relationship Manager
Job not on LinkedIn
🕒 May 15
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Maxtec
11 - 50 employees
Maxtec are distributors of market leading data security technologies that are trusted around the globe. We empower South African and SADC IT Partners with advanced Security Fabric from Fortinet; Intelligent Broadband from Allot; SSL/TLS certification from Sectigo; Network Defence as a Service from Cyglass; Scattered Data Protection from ItsMine; Backup and Recovery from Acronis; Vulnerability Remediation from HCL BigFix; Agentless Cloud Security from Orca.
📋 Description
• Supporting the establishment, maintenance and strengthening of customer relationships with High Value Customers (HVC) • Identifying and understanding a customer’s source of wealth (SOW) and source of funds (SOF) • Driving value through personal interaction and relationship management • Reviewing & reporting on all accounts after 4 weeks • Recommending player downgrade or upgrade from the High Value program • Being the main point of contact for the High Value Customer base • Creating personalized offers for hosted accounts • Executing on significant losses and concerning changes in customer playing behaviour • Ensuring high quality standards are fulfilled through the SOW/SOF process • Hosting High Value Customers at events
🎯 Requirements
• Clear, confident communication (written and verbal) • A collaborative mindset • Strong organisational skills • Exceptional attention to detail • Adaptability • Capacity to build and maintain relationships with customers • CRM Software Proficiency • Capacity to troubleshoot customer issues • In-depth knowledge of sports betting markets (desirable) • Previous experience in the online gaming or casino industry (desirable) • Familiarity with gambling regulations (desirable) • Experience in developing and executing customer retention strategies (desirable)
🏖️ Benefits
• Health insurance • Health and wellbeing support • Professional development programmes • Employee Assistance Programme
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