District Service Manager

🕒 September 29

🐊 Florida – Remote

🐊 Florida – Remote

💵 $87k - $126.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Mazda North American Operations

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Mazda North American Operations is the North American subsidiary of Mazda Motor Corporation responsible for marketing, sales, distribution, and customer support of Mazda automobiles across the United States (and broader North America). The company showcases and sells a full lineup of passenger cars, crossovers, SUVs, hybrid and plug-in hybrid models, and sports cars through a network of local dealerships, offers financing and warranty products, certified pre-owned programs, owner services, accessories, and promotional offers. Mazda North American Operations emphasizes vehicle design, safety, electrification options, and customer ownership experiences.

📋 Description

• Serve as the direct interface with Mazda dealers • Help assigned dealers improve the Mazda customer experience, grow revenue and profit, and increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies • Develop effective relationships with dealer principals, general managers, service managers, parts managers, and Mazda colleagues • Develop and assist with execution of action plans to improve customer experience, service retention, and dealer profitability • Conduct service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, and shop efficiency initiatives • Perform profitability analysis, reviews, and consultation with dealership management • Review reports, scores, trends, and customer comments to identify gaps and recommend best practices, sustainment, and follow-up • Recommend and consult with dealers to increase service traffic and wholesale parts and accessory business • Assist with marketing messages and dealer merchandising across digital, SEM, social, and other platforms • Support and implement national and regional service and parts marketing plans and initiatives • Achieve assigned parts sales objectives • Review reports and results regularly in preparation for weekly dealer visits • Assist dealers with compliance with MNAO policies • Direct dealers to resources for resolving parts supply, customer experience, Mazda program, vendor, and supplier concerns • Document regular, timely dealer contact reports using the Dealer Business Contact System • Perform other region-specific duties as assigned by management

🎯 Requirements

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience) • Minimum of 4 plus years’ experience, with a proven track record of success • 2 plus year experience in a sales related capacity • 4 plus years overall work experience • 3 plus years in a demonstrated Leadership role • Valid Driver's License for state of residence (required) • Ability to plan, organize, and manage multiple projects simultaneously • Strong business acumen in dealership operations • Communicate effectively, both orally and in writing • Establish and maintain effective relationships with dealers, staff and senior management • Computer knowledge including spreadsheet and internet applications • Satisfactory driving record as determined by the Company • Willingness and ability to travel daily • Must reside in one of the supported remote-work states

🏖️ Benefits

• Comprehensive benefits package • Remote work