Remote Inbound Sales Representative

July 2

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MCI

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B2B • B2C • SaaS

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• Handle inbound and outbound contacts in a courteous, timely, and professional manner. • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. • Listen to customers, understand their needs, and resolve customer issues. • Research systems to find missing information; coordinate with other departments to resolve issues as applicable. • Utilize systems and technology to complete account management tasks. • Accurately document and process customer orders in appropriate systems. • Follow all required scripts, policies, and procedures. • Comply with requirements surrounding confidential information and personal information. • Escalate customer issues to the appropriate staff and managers for resolution as needed. • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes. • Adhere to all attendance and work schedule requirements.

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers • Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

🏖️ Benefits

• Paid Time Off : Earn PTO and paid holidays to take the time you need. • Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. • Retirement Savings : Secure your future with retirement savings programs, where available. • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance : Access life insurance options to safeguard your loved ones. • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training : Learn new skills while earning a paycheck. • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code : Be comfortable while you work.