Patient Services Specialist, Patient Support Programs

🔥 5 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Coordinate timely patient enrolment into assigned Patient Support Programs • Serve as a key contact for patients, healthcare professionals, pharmacies, and insurance providers • Guide patients and healthcare providers through forms, consent documentation, and reimbursement processes • Investigate public and private drug coverage and funding options • Conduct patient financial-assistance assessments • Coordinate with specialty and retail pharmacies to support medication and treatment access • Manage patient cases and follow up on documentation, coverage decisions, renewals, and financial-assistance requirements • Process and maintain patient records, including enrolment forms, laboratory results, infusion reports, copayment information, and reimbursement documentation • Respond to telephone and email inquiries and conduct outbound follow-up • Identify, document, and report adverse events and product complaints • Meet service standards and key performance indicators • Protect patient confidentiality and handle personal health information according to requirements • Participate in training, quality assurance, and continuous process improvement • Complete other related duties as assigned

🎯 Requirements

• 3+ years of related experience, or an equivalent combination of education and experience • Experience providing customer or patient support in a high-volume service, contact centre, healthcare, insurance, pharmacy, reimbursement, or similar environment • Experience managing cases, coordinating documentation, or maintaining detailed customer or patient records • Strong written and verbal English communication skills • Problem-solving, organizational, and attention-to-detail skills • Proficiency with Microsoft Word, Excel, Outlook, and electronic case-management or customer-record systems • Must be legally authorized to work in Canada • Must be available Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time, regardless of province or territory of residence • Private, secure, professional home workspace with reliable high-speed internet • Post-secondary education in healthcare administration, pharmacy, life sciences, business administration, or a related field (preferred) • Experience within a pharmaceutical Patient Support Program (preferred) • Experience with specialty medications, patient access, reimbursement, or prior authorization processes (preferred) • Knowledge of Canadian public and private drug-benefit programs (preferred) • Experience working with patients, pharmacies, physicians, insurers, and pharmaceutical manufacturers (preferred) • Experience documenting adverse events or product complaints (preferred) • French and English bilingualism, where required by the assigned program (preferred)

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Benefits included in McKesson Total Rewards package

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