Program Supervisor, Patient Support Services

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $74.2k - $98.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Provide day-to-day leadership, coaching and support to a team delivering patient support and case management services • Oversee workflow, staffing schedules and resource allocation to maintain program coverage and service levels • Support contact centre operations requiring coverage between 8:00 a.m. and 8:00 p.m. ET, Monday to Friday • Handle escalated patient, provider or program inquiries, including sensitive or complex cases • Monitor team performance, quality, productivity, attendance and service-level metrics; identify trends and escalate concerns to the Program Manager • Provide coaching and feedback, support goal setting, development planning and formal performance-management processes • Monitor calls and case activity for quality, technical accuracy and adherence to program requirements • Ensure team members follow program procedures, contractual requirements, operational standards and organizational policies • Partner with managers and fellow supervisors to resolve workforce and scheduling challenges • Support training, onboarding, cross-training and continuing development activities • Identify operational, technical, quality or process issues and recommend corrective action • Support quality and risk-management activities, including investigation and follow-up of incidents or quality concerns • Communicate program updates, process changes and operational priorities to the team • Collaborate with internal stakeholders to support continuous improvement, patient safety and a consistent patient experience • Perform other related duties as required

🎯 Requirements

• 3+ years of relevant subject matter experience in healthcare, pharmaceutical services, patient support programs, case management, contact centre operations or a related environment, including demonstrated leadership capabilities • Previous supervisory or people-management experience • Experience within the pharmaceutical, specialty healthcare or Patient Support Program (PSP) industry • Experience working in a customer, patient, case management or contact centre environment • Knowledge of drug reimbursement, insurance coverage, financial assistance, patient case coordination or medication access • Experience with staff scheduling, workforce planning or resource allocation • Experience using Microsoft Office applications, including Outlook, Word and Excel • Bachelor's degree or post-secondary education in healthcare, life sciences, business or a related discipline (preferred) • Bilingual English/French capabilities are considered an asset • Experience with Workforce Management (WFM) concepts, scheduling tools and contact centre operations • Experience monitoring calls or case interactions for quality and providing coaching based on findings • Familiarity with contact centre technologies, including IVR, call-monitoring and reporting tools • Experience tracking and interpreting operational metrics, service levels, attendance or quality indicators • Strong written and verbal communication, organization, problem-solving and stakeholder-management skills • Must be available to work Monday-to-Friday hours aligned with Eastern Time business and program hours • Occasional weekend or holiday coverage may be required

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Benefits as part of McKesson's Total Rewards • Equal employment opportunities • Reasonable accommodation for job search or application