MPI Inside Sales Representative

Job not on LinkedIn

July 28

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🧑‍💼 Account Executive

Apply Now

Receive Emails with Similar Jobs

McWane, Inc.

WebsiteLinkedInAll Job Openings

Manufacturing • Waterworks • Infrastructure

McWane, Inc. is one of the world’s leading manufacturers of waterworks and plumbing products, specializing in fire suppression solutions and pressure vessels. Founded in 1921, the company is committed to improving lives by providing essential infrastructure for water distribution and delivering long-lasting, environmentally friendly products. With a focus on sustainable practices and community engagement, McWane operates globally to meet the needs of its customers and communities while prioritizing health, safety, and environmental stewardship.

1001 - 5000 employees

Founded 1921

📋 Description

• Respond promptly and efficiently to customer inquiries and concerns through various channels, including phone, email, and chat. • Demonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs. • Prioritize tasks effectively to ensure timely resolution and customer satisfaction. • Actively listen to customers to understand their unique needs, challenges, and goals, going beyond the surface to uncover underlying motivations and pain points. • Apply a consultative sales approach, asking insightful, open-ended questions to gather comprehensive information and provide expert advice and recommendations. • Accurately process all customer requests including orders, return material authorizations and credit requests in the appropriate database. • Identify and propose customized solutions that address customer challenges and deliver measurable value, aligning offerings with their specific business objectives or personal needs. • Guide customers through the process of selecting and utilizing products or services, educating them on features and benefits that align with their goals. • Handle customer complaints with empathy and professionalism, de-escalating tense situations and striving for positive resolutions. • Collaborate effectively with internal teams and departments to resolve complex issues and ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions in the CRM system. • Proactively identify opportunities for upselling or cross-selling products and services when appropriate, always with a focus on adding value for the customer. • Stay up-to-date on product knowledge, industry trends, and company policies to provide the most accurate and relevant information. • Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.

🎯 Requirements

• Bachelor’s degree from an accredited institution, or equivalent experience. • Minimum of 1-3 years of customer service or customer support experience, preferably in a role with a solutions-focused or consultative selling component. • Proven ability to manage a high volume of customer interactions efficiently and effectively. • Exceptional communication skills, both verbal and written, with the ability to convey information clearly and concisely. • Strong active listening skills to understand customer needs thoroughly. • Excellent problem-solving and critical thinking abilities, with a focus on finding practical and effective solutions. • Demonstrated sense of urgency and ability to prioritize tasks in a fast-paced environment. • Experience using CRM software and other customer service tools. • Adaptability and willingness to learn new products, services, and processes. • Empathy and a genuine desire to help customers, building rapport and trust. • Experience working in a mechanical or industrial related industry • Good mechanical aptitude to understand product applications at the end-user level • ERP experience, specifically Microsoft D365 • 3 years inside sales or customer service experience. • Experience in the waterworks industries. • Experience with AWWA valves and/or ductile iron pipe and fittings.