Outbound Call Center Agent

Job not on LinkedIn

🕒 September 29

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MDS Communications Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

MDS Communications Corporation is a family-owned, for-profit telephone fundraising company founded in 1992 that provides outbound and inbound call center services exclusively for non-profit organizations, ministries, and political/public policy causes. The company operates headquarters and call centers, remote agents, and an on-site fulfillment center, and offers services including donor acquisition, renewal and reactivation calling, sustainer programs, inbound pledge handling, predictive modeling and analytics, secure data processing, and campaign-specific reporting. MDS emphasizes quality assurance, training, PCI-compliance, and client-focused account management to maximize fundraising results for large national and regional non-profits.

📋 Description

• Receive in-depth training • Be assigned to one of four MDS teams calling on behalf of a set of MDS clients • Call for 4–8 different clients during an 8-hour day using predictive dialing equipment • Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls • Communicate with donors and prospective donors using a client-approved script • Secure financial gifts on behalf of clients • Maintain minimum fundraising and productivity metrics

🎯 Requirements

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long-term stability • Dedicated wired internet connection • Quiet place to work at home free from normal household interruptions • Basic computer skills • Commitment and enthusiasm to charitable and non-profit causes • Willingness to learn • Persistence

🏖️ Benefits

• Performance bonus program • Paid break time • Health insurance eligibility after 2 months • Employer pays 75% of base employee health insurance premiums • Paid time off • Opportunities for advancement to management, Inbound Donor Services, and donor portfolio management positions • Promotion from within whenever possible • Recovery-friendly workplace