Bilingual Customer Service Representative – Group and Individual Insurance

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $40.3k - $45.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Support members across Canada • Provide customer service and support through email and phone • Effectively problem solve callers’ needs • Contribute positively to a team environment • Provide the highest possible level of customer service • Complete extensive virtual paid training • Work assigned evening shifts within operating hours of 8:00 AM–9:00 PM AT, Monday–Friday • Participate in shift-bid opportunities twice per year based on seniority and business needs • Maintain a secure, quiet, distraction-free remote office environment

🎯 Requirements

• High school diploma required; post-secondary or equivalent experience • Fluently bilingual in English and French, written and spoken • Strong communication skills through email and phone • Strong attention to detail in a dynamic environment • Ability to work independently in a remote environment • Ability to sit while using a computer and headset for prolonged periods • Strong technical aptitude and ability to navigate multiple applications • Problem-solving ability and capacity to learn quickly • Ability to work Monday–Friday shifts within 8:00 AM–9:00 PM AT • Designated private remote workspace with a locked door and secure perimeter • Quiet, distraction-free workspace without conflicting responsibilities • 2+ years of Contact Centre experience has proven successful in this environment

🏖️ Benefits

• Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!) • Extensive virtual paid training program • Permanent full-time position with opportunity to grow • Flexible work arrangements and work-life balance, including remote and hybrid work options • Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in the first year • Optional Vacation Purchase Program • Opportunities for personal learning, growth, and career development • Supportive leadership • Accommodations or adjustments during recruitment