Retention Specialist

2 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+15 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Medical Guardian

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Healthcare Insurance • Wellness

Medical Guardian is a company that specializes in providing medical alert systems for seniors and individuals with specific healthcare needs. They offer a range of on-the-go and in-home alert devices designed to ensure the safety and independence of their users. Their products include mobile alert devices with long battery life and extensive signal range, as well as in-home systems with state-of-the-art features such as fall detection. Medical Guardian aims to help customers live without limits by providing reliable emergency response technology that is ranked highly on numerous review sites. Since 2005, they have been committed to quality service and safety, certified by industry-leading standards.

201 - 500 employees

Founded 2005

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Handle inbound and outbound calls every day with urgency, care and expertise. • Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance. • Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests. • Execute, monitor, and coordinate repricing for designated customers in the existing customer base. • Communicate clearly in both oral and written form. • Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Demonstrated ability to consistently achieve sales targets. • Excellent time management skills. • Ability to handle multiple tasks with strong attention to detail.

🎯 Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. • A passion for generating sales with a proven call center experience. • Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner. • Display a competitive spirit to meet and exceed company wide and personal sales goals. • Satisfactorily complete background / employment history investigation and drug screening. • Computer proficient with the ability to multi-task.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)