Product Support Specialist

🕒 August 25

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $54k - $81k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Medline Industries, LP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2021-06

Healthcare • Logistics • Manufacturing

Medline Industries, LP is a leading healthcare company that focuses on improving clinical, financial, and operational outcomes for its customers. The company offers a wide array of over 335,000 medical products and boasts extensive warehousing capabilities with more than 28 million square feet of space. With a significant global presence of 43,000 employees, Medline provides agile and scalable solutions across all points of care, achieving a 95% next-day delivery rate within the US. The company's mission is to enhance healthcare delivery by providing superior products, supply chain resilience, and clinical expertise, all while fostering strong customer relationships through tailored, problem-solving solutions.

📋 Description

• Gain exposure to all aspects of the Sales Representative position • Contribute to efforts to grow clinical product programs in a designated territory • Assist sales partners in project management • Lead efforts in executing clinical trials and product conversions • Lead, prioritize, and manage the workflow of product trials, conversions, and/or PV implementations • Ensure project implementation and completion • Ensure customer goals and objectives are met by managing expectations and aligning appropriate resources • Establish and maintain customer relationships • Conduct weekly team meetings with customers and sales representatives • Monitor project progress and communicate status to sales teams, product teams, and customers • Follow up on and resolve issues in a timely manner • Collaborate with assigned accounts and internal partners, including Field Sales Representatives, Management, and Product divisions

🎯 Requirements

• Bachelor's degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience • Experience developing presentations for various audience levels • Willingness to travel at least/up to 50% of the time for business purposes, within state and out of state

🏖️ Benefits

• Competitive total rewards package • Continuing education & training • Health insurance • Life and disability insurance • 401(k) contributions • Paid time off • Employee Assistance Program • Employee Resource Groups • Employee Service Corp • Bonus and/or incentive eligibility