Account Manager

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🕒 June 3

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Domaine

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

eCommerce • Technology • Enterprise

Domaine is a global Shopify design and development practice, purpose-built for ambitious and beloved brands. With a focus on emerging to mid-market brands, Domaine provides comprehensive eCommerce solutions leveraging the Shopify ecosystem. They specialize in large-scale migrations to Shopify, building unified commerce solutions, and streamlining commerce operations across all channels. Domaine Studio, a division of the company, brings enterprise-level expertise to emerging brands, offering efficient and high-quality services designed to foster growth. With over 300 Shopify sites launched and $5B+ in total GMV, Domaine positions itself as a key player in the digital commerce and Shopify landscape.

📋 Description

• Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells • Identify new client opportunities and act as liaison to pitch clients on such opportunities • Work with the production teams to appropriately resource client needs • Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals • Collaborate on and run Growth Councils • Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations • Present upsell opportunities as appropriate • Act as a backchannel to communicate production team's concerns to the client • Identify and solution project risks in collaboration with the production team • Fully understand the client objectives and project goals and articulate them clearly • Work with the project teams to monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs • This role will require some travel to company and client locations. Travel time may be outside of working hours.

🎯 Requirements

• 4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry • Excellent communication, public speaking, and customer service skills • A passion for people, digital platforms and ecommerce • Good technical skills and familiarity with the fundamentals of web development • Familiarity with web design and usability best practices and trends • Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot • Able to learn other tools (Jira, Slack, Teamgantt) • Excellent organizational and time management skills • And a desire to learn and grow with the agency!

🏖️ Benefits

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities