Technical Support Engineer

🕒 June 3

🇺🇸 United States – Remote

💵 $76.1k - $114.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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FORTNA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

💰 Private Equity Round on 2019-03

eCommerce • Warehouse Automation • Supply Chain

FORTNA is a company that specializes in warehouse optimization, design, and automation services. They leverage proprietary processes, tools, and algorithms to design and deliver solutions that incorporate the best-fit automation technologies and intelligent software for supply chain operations. By focusing on unique industry challenges, FORTNA provides comprehensive and data-driven solutions aimed at improving operational efficiency and profitability across various sectors.

📋 Description

• Provide remote technical support for automated material handling, logistics, and fulfillment systems • Troubleshoot customer issues involving PLCs, SCADA systems, electrical controls, software applications, and mechanical equipment • Analyze, diagnose, and resolve production-critical issues in a timely and effective manner • Guide customers, field technicians, vendors, and internal teams through troubleshooting and recovery efforts • Utilize electrical schematics, PLC code, SCADA platforms, technical documentation, and system drawings to identify root causes and corrective actions • Perform or oversee system modifications to improve performance, reliability, and uptime • Manage support cases from initial issue identification through final resolution, ensuring consistent communication and progress updates throughout the lifecycle of the issue • Coordinate across internal teams and external partners to drive complex technical issues to completion • Maintain a high level of professionalism while supporting customers during high-pressure operational events • Work independently and effectively in a remote environment with minimal supervision • Participate in a rotating weekend on-call schedule as an escalation resource

🎯 Requirements

• Associate’s or Bachelor’s degree in Engineering, Engineering Technology, Automation, Mechatronics, or a related field preferred • 5+ years of experience supporting material handling, logistics, distribution, fulfillment, or industrial automation systems • 5+ years of hands-on experience with electrical controls, PLCs, automation systems, software, and/or mechanical troubleshooting • Strong background in industrial automation and controls support required • Experience supporting live production or operational systems strongly preferred • Previous experience in commissioning, controls engineering, field service, technical support, or a related automation-focused role preferred

🏖️ Benefits

• Remote technical support for automated material handling, logistics, and fulfillment systems • Weekend on-call support rotation required • Continuous learning opportunities • Commitment to workplace culture that thrives on collaboration and celebrates diversity