Director, AI and Technology – Enablement

🕒 August 5

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The Miles Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

💼 Consulting

👥 HR Tech

Marketing • Consulting • HR Tech

The Miles Group (TMG) is a foremost advisory firm specializing in talent development and leadership strategies for high-performing executives and corporate boards. With decades of experience, TMG offers customized coaching, executive assessments, succession planning, and board optimization services. The firm has advised on a significant portion of S&P 500 CEO successions, providing strategic support to build strong leadership benches within organizations. TMG also provides comprehensive onboarding solutions to ensure seamless executive transitions and offers tailored support for M&A processes to optimize talent deployment. Their approach focuses on enhancing individual and organizational performance, aligning team dynamics, and creating impactful leaders worldwide.

📋 Description

• Translate growth, client-service, and operating priorities into technology requirements, workflows, user needs, and implementation plans • Sequence technology-enabled workstreams and track progress against priorities • Connect business stakeholders, IT, shared services, and third-party partners • Support Salesforce enablement for growth, account visibility, relationship intelligence, resource planning, and reporting • Define Salesforce fields, workflows, data capture, dashboards, reporting inputs, and user-experience improvements • Support data-quality efforts and connect Salesforce workflows with operating cadences and reporting needs • Identify, prioritize, test, refine, and roll out AI-enabled tools and workflows • Coordinate third-party vendors on requirements, testing, feedback, issue resolution, implementation, and deliverables • Develop user guidance, training materials, workflow documentation, and adoption support • Gather user feedback and identify friction points and improvement opportunities • Map workflows and reduce manual effort, duplication, and unclear ownership • Connect data logic across Salesforce, reporting tools, AI workflows, and knowledge-management systems • Support workflow and data improvements for accounting planning, business development enablement, reporting, and leadership visibility

🎯 Requirements

• 8–10 years of experience in business systems, technology enablement, operations, revenue operations, CRM operations, AI workflow enablement, consulting operations, or related fields • Bachelor’s degree or equivalent experience required • Proven experience with Salesforce, including workflow improvement, reporting inputs, adoption support, or business-requirements gathering • Ability to translate business needs into requirements for technical teams or third-party partners • Experience supporting technology implementation, system enhancements, user testing, training, or adoption efforts • Exposure to AI-enabled tools, automation, knowledge-management systems, or workflow-improvement tools strongly preferred • Experience in professional services, consulting, executive search, leadership advisory, or another relationship-driven business required • Ability to collaborate with senior stakeholders, business users, vendors, and technical partners • Systems-oriented approach connecting tools, data, workflows, and user behavior • Disciplined project-management skills, including tracking workstreams, dependencies, timelines, and follow-through • Judgment around usability, adoption, confidentiality, and business impact • Ability to explain technical or workflow topics clearly to non-technical users • Curiosity about AI, technology-enabled workflows, and professional-services technology • Collaborative, service-oriented, practical, and solutions-oriented approach • Ability to bring structure to ambiguity and manage multiple priorities

🏖️ Benefits

• Discretionary performance bonus • 401K • Generous paid time off • Benefits package • Wellness program • Additional performance-based earnings • Remote work arrangement