
5001 - 10000 employees
Founded 2004
đ€ B2B
đŒ Consulting
đą Enterprise
B2B âą Consulting âą Enterprise
Mindbridge is one of the fastest-growing business process outsourcing (BPO) companies, providing end-to-end customer experience and back-office services that combine automation, analytics and human teams. They offer omnichannel CX management (chat, voice, email), 24/7 multilingual support, B2B sales, content moderation, creative design and animation, financial & accounting services including KYC and screening, document digitization, market surveys and analytics. Mindbridge serves tech and disruptive companies across fintech, telecom, ride-hailing, food delivery, social media and startups, operating in 25+ languages across EU, MENA, APAC and North America and handling large daily volumes (60k+ emails, 25k+ chats, 110k+ calls, 20k+ surveys).
đ„ 32 minutes ago
đšđŠ Canada â Remote
đ” $108k - $121k / year
â° Full Time
đĄ Mid-level
đ Senior
đ€ QA Automation Engineer
đ» Ghost score 0%
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5001 - 10000 employees
Founded 2004
đ€ B2B
đŒ Consulting
đą Enterprise
B2B âą Consulting âą Enterprise
Mindbridge is one of the fastest-growing business process outsourcing (BPO) companies, providing end-to-end customer experience and back-office services that combine automation, analytics and human teams. They offer omnichannel CX management (chat, voice, email), 24/7 multilingual support, B2B sales, content moderation, creative design and animation, financial & accounting services including KYC and screening, document digitization, market surveys and analytics. Mindbridge serves tech and disruptive companies across fintech, telecom, ride-hailing, food delivery, social media and startups, operating in 25+ languages across EU, MENA, APAC and North America and handling large daily volumes (60k+ emails, 25k+ chats, 110k+ calls, 20k+ surveys).
âą Apply testing fundamentals and heuristics to identify product risks, edge cases, failure modes, and gaps in expected behaviour âą Investigate failures and unexpected behaviour and act on them âą Configure and use agentic tools to accelerate test creation, maintenance, analysis, failure triage, and recurring QA activities âą Advocate for testability and quality throughout the development lifecycle âą Improve the reliability, performance, and scalability of test frameworks, internal tooling, and automated quality gates âą Critically evaluate AI-generated outputs and maintain appropriate validation and human oversight âą Contribute to test strategies for AI-powered, LLM-based, and agentic product capabilities âą Help define evaluation methods for non-deterministic behaviour, including expected behaviour, quality thresholds, regression approaches, and failure analysis âą Validate model responses, tool usage, grounding, consistency, error handling, latency, and end-to-end agent behaviour âą Collaborate with Engineering, Product, and other technical teams âą Share testing patterns, tools, and lessons learned and improve testing effectiveness and delivery speed
âą Strong software testing fundamentals, including critical thinking, exploratory testing, test design, risk-based testing, common testing heuristics, and reasoning about customer and product impact âą Hands-on experience designing and developing automated tests for modern software applications âą Strong programming skills in at least one language commonly used for test automation or engineering, such as TypeScript/JavaScript or Python âą Experience with modern test automation frameworks âą Experience working with CI/CD pipelines and incorporating automated testing into software delivery workflows âą Ability to troubleshoot complex software and automated test failures across application, test, data, and infrastructure layers âą Practical experience leveraging AI-assisted development capabilities to automate or improve engineering and QA workflows âą Strong collaboration and communication skills across QA, Engineering, Product, and other technical teams âą Continuous-improvement mindset and interest in making software quality faster, more scalable, and more reliable âą Fulfill requirements necessary to obtain full background check
âą May be eligible for bonus awards
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