Technical Customer Success Manager

🕒 September 9

🏄 California, Idaho, +4 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miovision

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🚗 Transport

🔧 Hardware

☁️ SaaS

💰 $26.2M Venture Round - Miovision on 2023-10

Transport • Hardware • SaaS

Miovision is a provider of intelligent transportation systems that combines hardware, software, and data services to optimize urban mobility and traffic operations. The company offers video detection and permanent data collection devices, managed connectivity, and signal control hardware alongside cloud and edge software products such as Miovision One, Signal Optimizer, DataLink, and a GenAI traffic engineering assistant (Mateo). Its solutions cover traffic data collection and studies, continuous safety monitoring, adaptive signal optimization, emergency vehicle preemption and transit signal priority, and V2X integrations aimed at improving safety, reducing congestion, and enabling more efficient and sustainable cities.

📋 Description

• Own post-sales customer relationships from onboarding through renewal • Track customer health and drive retention and long-term revenue growth • Build relationships with executive sponsors, municipal contacts, and end-users • Monitor account health metrics, risks, escalations, and opportunities • Advocate for customers internally and collaborate with cross-functional teams • Coordinate with product teams on documentation, customer enablement, and product specifications • Create and deliver training content to accelerate customer ROI • Support solution design, technical documentation, and integration implementation plans • Identify adoption gaps and create action plans to improve customer outcomes and expand networks • Resolve complex product issues for customers and distributors • Provide on-site consulting to clients through travel across the US and Canada, up to 30%

🎯 Requirements

• Established track record of success in account management, project management, installation, or configuration in a technical field supporting customers in a B2B or B2G environment • Exceptional oral and written communication skills • Consulting skills including team facilitation, business case development, business analysis, process mapping, and process redesign • Ability to manage implementation including requirements analysis, design, configuration, testing, training, change management, and support • Ability to align technical concepts with customer requirements and solve complex business issues analytically • Practical understanding of product development and engineering processes • Experience with networking and the Internet of Things (IoT) is an asset • Solid understanding of Intelligent Transportation Systems (ITS) • Prior ITS or transportation experience with a traffic/transportation technology manufacturer or directly within a city or municipality • Active memberships or certifications in IMSA, ITSA, or ITE are advantageous • Must be located in WA, OR, ID, MT, CA, or NV • Ability and readiness to travel up to 30% across the US and Canada • Degree or diploma in Civil Engineering, Transportation Engineering, Urban Planning, or a related discipline is an asset; formal credential not required • Legally eligible to work in the United States • Willingness to address current or future immigration sponsorship requirements

🏖️ Benefits

• Comprehensive health benefits • 24/7 virtual healthcare access • Dedicated wellness programs • RRSP/401K Matching Plan • Variable Incentive Plan • Mio-Days • Flexible vacation policy • Flexible work options • Internet subsidy • Remote work allowance • Enhanced leave for new parents