Genesys Cloud Architect

🕒 August 7

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

☁️ Cloud Engineer

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions • Translate business requirements into scalable, secure, and high-performing technical designs • Define and drive the technical roadmap for contact center and CX platforms • Collaborate with enterprise architects and technology teams to ensure seamless system integration • Provide hands-on technical leadership across solution design, development, testing, and deployment • Guide and mentor engineering teams on best practices and architectural standards • Oversee integrations with CRM, WFM, and analytics platforms • Ensure solutions meet security, compliance, and performance requirements • Stay current with Genesys Cloud capabilities and CX industry trends and drive continuous innovation

🎯 Requirements

• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions • Proven experience designing and delivering large-scale cloud contact center solutions • Strong knowledge of IVR, call flows, and routing strategies • Strong knowledge of omnichannel solutions including voice, chat, email, and messaging • Strong knowledge of Workforce Management, call recording, and analytics • Strong knowledge of AI/ML capabilities • Hands-on experience with REST/SOAP API integrations and microservices architecture • Experience integrating Genesys Cloud CX with Salesforce, Microsoft Dynamics, or ServiceNow • Strong background in infrastructure planning, solution design, deployment, and lifecycle management • Understanding of business process alignment with customer experience technologies • Deep knowledge of SIP infrastructure, SIP protocol, Session Border Controllers, and load balancing approaches

🏖️ Benefits

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality