Genesys Cloud Architect

🕒 May 1

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions • Translate business requirements into scalable, secure, and high-performing technical designs • Define and drive the technical roadmap for contact center and CX platforms • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems • Provide hands-on technical leadership across solution design, development, testing, and deployment phases • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms • Ensure solutions meet security, compliance, and performance requirements • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

🎯 Requirements

• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions • Proven experience in designing and delivering large-scale cloud contact center solutions • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities • Hands-on experience with API integrations (REST/SOAP) and microservices architecture • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance • Solid understanding of business processes and their alignment with customer experience technologies • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

🏖️ Benefits

• Employees can work remotely