Senior UC Engineer

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production • Manage and support Voice Recording platforms and ensure compliance with recording requirements • Support Trading Turret systems (IPC Connexus) for trading floor voice communications • Manage relationships and technical coordination with Telecom Service Providers • Configure, support, and troubleshoot SIP Trunking connectivity • Lead incident management for UC platform issues, including triage, escalation, and resolution • Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors • Coordinate with business units and stakeholders on UC service requirements, changes, and incidents • Support Red Sky (E911) emergency calling services and compliance requirements • Support Microsoft Teams Meetings and related collaboration services • Monitor UC platform health using Splunk and other observability and logging tools • Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance • Support weekend and off-hours maintenance, engineering changes, maintenance windows, and critical deployments • Enhance documentation quality and drive knowledge-sharing practices across the team

🎯 Requirements

• 10+ years of experience in Unified Communications engineering/support roles • Hands-on experience with Cisco Webex Control Hub administration • Strong knowledge of Webex Calling and Webex Contact Center architecture • Familiarity with voice recording functionality and platforms • Knowledge of network connectivity fundamentals related to UC services • Basic knowledge of network routing and bandwidth management • Experience with UC observability and monitoring practices • Experience with Splunk logging for UC platform monitoring • Experience with Call Detail Record (CDR) management and analysis • Experience with SIP Trunking and Telecom Service Provider coordination • Experience with incident management and vendor escalation processes • Experience working with Microsoft Teams Meetings and collaboration platforms • Flexibility to support weekend maintenance and engineering changes as needed • Experience with trading floor communications/turret systems (IPC Connexus or similar) is a plus • Experience with E911 solutions (Red Sky or similar) is a plus • Relevant Cisco certifications (e.g., CCNP Collaboration or similar) preferred • Ability to use Copilot and other AI productivity tools is nice to have

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices and social sustainability initiatives