Service Delivery Manager

🕒 April 23

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Mitel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🏥 Healthcare

🏨 Hospitality

💼 Consulting

Healthcare • Hospitality • Consulting

Mitel is a global leader in business communications, providing a comprehensive range of communication and collaboration solutions tailored to the needs of businesses across various industries. Mitel offers unified communications that can be deployed on-premise, via private cloud, public cloud, or hybrid solutions. They specialize in contact center solutions, business phone systems, collaboration tools, and integrational apps to enhance productivity and customer experience. Mitel's services are designed to simplify business communications, ensuring security, compliance, and resiliency, particularly in mission-critical and vertical solutions. Their AI-assisted platform, Mitel CX, aims to create faster and more personalized customer interactions. With a strong focus on industries like healthcare, financial services, government, hospitality, and education, Mitel supports enterprises of all sizes with flexible and secure communications solutions.

📋 Description

• Responsible for the strategic leadership, operational excellence, Profit and Loss and continuous improvement of the hospital’s Unify telephony environment • Ensure reliable, secure, and high-quality voice communications that directly support patient care, clinical coordination, and hospital operations • Oversee all aspects of service delivery, including design, implementation, incident response, maintenance, vendor management, and system lifecycle planning

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, Telecommunications, or related field (master’s preferred) • 8+ years of experience in enterprise telephony or unified communications • At least 3+ years in a leadership or service delivery management role • Strong background with Unify voice systems (OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS, etc.) • Experience in hospital or healthcare IT environments is highly preferred • Proven success managing teams and vendor relationships in complex, 24/7 mission-critical operations • Optional: PMP Certified • ITIL v4 Certified • Contact Center Expert • Financial Management • Contract Management

🏖️ Benefits

• Affordable Medical • Dental • Vision • Life and Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs • Comprehensive benefit program