Client Relationship Manager, Flexible Benefits

🕒 September 21

⛰️ Colorado, North Carolina, +2 more states – Remote

⛰️ Colorado – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🤠 Texas – Remote

💵 $64.7k - $120.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

⚖️ Legal

📣 Marketing

💸 Finance

Legal • Marketing • Finance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Lead management of an established client portfolio to ensure contractual obligations and service excellence • Manage daily tasks and projects to maintain and enhance client satisfaction • Oversee client renewals, servicing, potential terminations, plan documentation, system records, and checklists • Analyze coverage needs and pricing and provide renewal recommendations • Monitor IRS and Department of Labor regulations and industry trends and communicate updates • Ensure adherence to standardized procedures and processes • Review and audit staff work for timeliness, quality, compliance, and system efficiency • Conduct audits of record-keeping systems and third-party card vendor systems • Respond to client and teammate inquiries regarding administration, billing, and claims • Build and maintain client relationships and manage issues to support retention • Mentor and train teammates • Provide administrative support for special projects and new service development • Attend seminars, training, and carrier meetings • Support revenue and client retention objectives • Develop and deliver on-site and virtual training for clients and participants • Serve as primary point of contact for assigned clients and provide strategic guidance • Collaborate with internal partners, broker partners, and account managers • Maintain accurate client records and documentation • Serve as an internal subject matter expert • Ensure flexible benefits plans comply with IRS, ERISA, HIPAA, and ACA requirements • Make strategic plan design recommendations based on client data and business priorities • Initiate and manage renewals and plan document updates

🎯 Requirements

• Knowledge of Flexible Benefits • Client account management experience • Strong client relationship skills with excellent communication, service orientation, cooperation, and tact to resolve issues • Proven sales and upselling abilities within related industries • Demonstrated responsiveness, urgency, and professionalism • Positive and enthusiastic attitude • Proficiency in Microsoft Office Suite and Adobe • Ability to travel occasionally for benefit fairs, conferences and educational events • Must have Life, Health & Accident License or be able to obtain within 90 days of employment • Must complete continuing education requirements • Four-year degree or equivalent industry experience • Strong organizational skills and attention to detail • Ability to work independently and as part of a team • Ability to research and analyze problems independently • Ability to collaborate cross-functionally

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid Work • Charitable contribution match programs • Stock purchase opportunities • Health and welfare benefits • 401K savings and other retirement programs • Employee assistance programs • Performance-based incentives may be available • Competitive total rewards package