Customer Engineer

Job not on LinkedIn

🕒 March 18

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Modal Labs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

🤝 B2B

💰 $16M Series A on 2023-10

Artificial Intelligence • B2B

Modal Labs is focused on providing tools for running generative AI models, managing large-scale batch jobs, job queues, and more, positioning itself in the software industry with a specialized emphasis on innovative computing solutions.

📋 Description

• Ship code that matters. Fix bugs, build features, and create automation that improves the experience for every Modal user — not just the one who reported the issue. • Work directly with customers. Help developers and ML engineers debug, optimize, and architect their workloads across Slack, email, and calls. • Build scalable systems. Design tooling, dashboards, and automated workflows that make support efficient at scale — delighting customers at the most important moments. • Close the feedback loop. Translate patterns you see in the field into concrete improvements — docs fixes, API changes, or new feature proposals. • Contribute to open source and technical content. Write examples, build demos, and publish content that helps the broader community succeed on Modal.

🎯 Requirements

• Accomplished in key. You bring depth in either low-level infrastructure or ML/AI, and you're not lost in the other. • Low-level infrastructure experience. Operating systems, file systems, networking, performance profiling, cluster management and distributed systems. • AI/ML engineering experience. Training models, optimizing inference, working with GPUs, or building ML infrastructure. • Automation mindset. Your instinct when you see a manual process is to eliminate it and you have the engineering background to make that happen. • Clear communicator. Can explain a systems issue to a customer, write a crisp bug report, and draft documentation, all while collaborating internally to ship improvements.

🏖️ Benefits

• Offers Equity