Operations Specialist – Customer Operations Support

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MoneyGram

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

₿ Crypto

👥 B2C

💰 Corporate round on 2023-09

Fintech • Crypto • B2C

MoneyGram is a global payments and remittance company that operates one of the largest cross-border money-transfer networks combining digital reach with extensive cash access. Trusted by tens of millions of consumers, MoneyGram provides consumer remittances, retail cash payout and digital payment services across 200+ countries and territories with hundreds of thousands of retail locations and billions of digital endpoints. The company also integrates crypto and blockchain technologies—operating scaled stablecoin and crypto-to-cash/cash-to-crypto capabilities and participating as a Solana validator—to modernize and speed cross-border payments while remaining focused on consumer convenience and partner distribution.

📋 Description

• Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries • Manage the account base to meet department expectations • Oversee reconciliation of unmatched settlements for assigned financial institutions • Ensure timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships • Research and analyze item exceptions for customers and the department • Resolve exceptions within service level agreements, minimize financial risk, and maintain accurate documentation for auditing purposes • Address high-dollar adjustments and reconcile complex accounts for financial institutions • Mitigate financial impact by resolving discrepancies across internal systems and settlement files • Collaborate with sales, product, internal teams, and external partners to identify and implement process improvements • Manage inventory levels at agent and supplier/warehouse locations • Assign inventory ranges to agents and track destroyed or lost stock • Assist with training new employees • Ensure outsourced functions meet SLAs and quality assurance standards

🎯 Requirements

• High School Diploma or GED required • Bachelor’s degree in finance, Accounting, Business, or related field preferred • 4+ years of experience in bank operations, partner support, or financial services • Experience in settlement reconciliation, inventory management, and troubleshooting technical issues • Previous experience with MoneyGram products, POS systems, or financial institutions preferred • Strong analytical and problem-solving skills with the ability to resolve complex financial issues • Experience with reconciliation processes, financial reporting, and settlement systems • Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat) • Detail-oriented with strong documentation and audit trail management skills • Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications • Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines • Strong understanding of financial regulations, audit requirements, and risk mitigation practices • Experience in driving process improvements and system efficiency