Team Lead, Referral Partner Operations

🕒 September 11

🇺🇸 United States – Remote

💵 $60.2k - $79k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TopDog Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

TopDog Law is a national marketing network and personal injury law firm brand that connects injured individuals with local counsel across the United States. The organization (including Helm Law Group, LLC) focuses on accident and injury cases — car and truck accidents, medical malpractice, birth injuries, nursing home abuse, sexual abuse, slip-and-fall, workers' compensation, and wrongful death — offering free case reviews and contingency-fee representation. TopDog Law operates a network of partner firms licensed in different states, maintains multiple offices nationwide, and emphasizes client communication, advertising-driven outreach, and connecting clients to local licensed attorneys.

📋 Description

• Own relationships and data integrity for top-tier referral partner firms • Reconcile external partner and firm reports against internal Salesforce and reconciliation reports • Investigate and resolve discrepancies • Serve as the first point of contact for team questions before escalation to the Manager • Direct day-to-day team workload, quality, and priorities in partnership with the Manager • Support performance management, check-ins, coaching, and review conversations • Communicate proactively with external partners by email and phone • Track outstanding partner emails and follow up proactively • Apply strategic and critical thinking to ambiguous problems • Bring issues to the Manager with proposed solutions • Improve systems, reconciliation processes, and reporting accuracy

🎯 Requirements

• Strong written and verbal communication skills, especially with external stakeholders • Track record of working independently, taking initiative, and following through without reminders • Comfort with ambiguity and sound judgment in gray areas • Sharp attention to detail and task-oriented approach • Strong problem-solving and critical-thinking skills • Proficiency with Excel/Google Sheets • Familiarity with Salesforce, Filevine, or similar CRM/case management platforms • Some prior experience leading, mentoring, or informally guiding others (preferred) • Interest in growing into a broader people-leadership role (preferred) • Legal, financial services, reconciliation, or similarly regulated environment experience (preferred)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) with company match • HSA • Life insurance • Disability coverage • Paid time off • Parental leave • Fully remote work