Junior Customer Success Manager

Job not on LinkedIn

🔥 25 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motion

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

📦 Logistics

🏭 Manufacturing

B2B • Logistics • Manufacturing

Motion is a U. S. -based industrial distributor (Motion Industries, Inc. ) that supplies maintenance, repair and operations (MRO) products and services to businesses. The company's website emphasizes categories such as bearings, hose & fittings, power transmission, pneumatics, seals & gaskets, electrical, facility maintenance, material handling, tools & testing instruments, safety/PPE and related industrial supplies. Motion also offers B2B features and services including business accounts, approval routing, quick quotes, onsite solutions, repair & services, automation and supply-chain support; it operates an online ordering presence and lists a Birmingham, AL headquarters and 24/7 support.

📋 Description

• Teach new customers how to use the Runneth AI agent through group sessions, one-on-one calls, and asynchronous walkthroughs • Monitor customer signals and proactively contact customers who have gone quiet, are approaching limits, or are stuck • Re-engage inactive customers and resolve issues where possible • Respond to customers within hours using concise, clear written communication • Record every customer conversation in HubSpot • Become fluent in Motion and Runneth through daily product use • Support 100–150 small and mid-sized brands and agencies • Work with a senior CSM and grow toward a full CSM role

🎯 Requirements

• 2+ years in high-volume hospitality or personal training • Experience handling a large section, busy floor, or full client roster • Evidence of independently moving toward technology, such as taking a course, building a website, running social media, setting up booking or POS systems, starting a side business, or using AI tools • Experience building something from nothing, such as a menu, system, event, side hustle, or process • High agency and initiative • Ability to explain things clearly in writing and verbally, including to frustrated or hurried people • Genuine care for customers • Exceptional organization • Bonus: exposure to marketing, ecommerce, or a DTC brand • Bonus: experience with Shopify, Meta ads, or a CRM • Ability to work Pacific time hours is a plus

🏖️ Benefits

• Equity for all employees • Health benefits from day one • Monthly health & lifestyle stipend • 20 days PTO • $1,500 work-from-home stipend • Remote-first, hybrid optional work arrangement • Annual team offsite • Summer company retreat

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