Senior Customer Success Manager, Strategic Accounts

🔥 17 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motion (Creative Analytics)

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

SaaS • Advertising • B2B

Motion (Creative Analytics) is a company that specializes in enhancing the efficiency and effectiveness of creative strategy through data-driven insights and reporting. Their platform is designed for a range of users including management, creative strategists, media buyers, designers, and creatives. Motion offers tools to visualize creative performance, identify key drivers, and share actionable insights, aiming to generate more revenue from paid social ads. The company recently raised $30M in a Series B funding round to accelerate their product development, and they host events such as the Creative Strategy Summit to engage with and educate creative professionals. Motion focuses on providing user-friendly visual reports, automating data analysis, and facilitating better collaboration within creative teams.

📋 Description

• Own retention, health, and growth outcomes for 10–30 strategic, high-value customer accounts, including renewals and expansion with Sales • Design and lead multi-month onboarding engagements that establish repeatable creative testing processes • Build account plans mapping customer organizations, stakeholders, goals, risks, and expansion opportunities • Analyze customers' creative strategy processes, identify inefficiencies, and improve them through education, best practices, Motion, and Runneth • Build relationships across customer organizations from individual contributors to VP and C-suite stakeholders • Lead executive business reviews tied to marketing leadership metrics • Provide strategic customer feedback to Product and Leadership to shape the roadmap • Develop industry perspectives and create client insights and thought-leadership content • Use Runneth and internal AI workflows for creative audits, call synthesis, onboarding, report drafting, and personalized deliverables

🎯 Requirements

• 3+ years in performance marketing, customer success, account management, or client services at a B2B SaaS company • At least 2 years managing strategic, enterprise, or high-value accounts • Track record of owning retention and expansion outcomes for a named book of business • Comfort building trust with senior marketing leaders (VP, CMO, agency principals) and running executive-level conversations • Experience leading complex, multi-stakeholder onboardings and change management across teams • Strong public speaking, presentation, and relationship-building skills • Resourceful, self-starting attitude with genuine excitement to learn and teach • Exceptional organization • AI as a core working habit • Bonus: media buying or performance marketing experience (Meta, TikTok, YouTube), agency-side experience, or strong grasp of creative's role in paid media

🏖️ Benefits

• Equity for all employees • Health benefits from day one • Monthly health & lifestyle stipend • 20 days PTO • $1,500 work-from-home stipend • Remote-first, hybrid optional work arrangement • Annual team offsite • Summer company retreat • Day-to-day collaboration on Roam, an AI-powered virtual office

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