Strategic Customer Success Manager

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrashLab

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📦 Logistics

Consulting • Logistics • Software

TrashLab is a comprehensive software platform designed specifically for waste haulers, aimed at enhancing efficiency, profitability, and safety. It integrates AI-powered features to streamline processes like customer communication, order management, and dispatch optimization. By automating vital functions such as billing and routing, TrashLab significantly reduces manual work while ensuring accuracy and improving customer service through real-time updates and automated notifications.

📋 Description

• Own a focused portfolio of highest-touch accounts, including multi-site operations and complex service mixes • Build and drive strategic account plans tied to haulers’ business goals • Develop deep knowledge of customers’ operational workflows, including scale house flow, dispatch, and month-end billing • Build relationships with owners, operations leaders, and CFOs • Own renewal health, identify risks early, and involve leadership when needed • Work with Sales to identify expansion opportunities • Represent the customer internally to Product, Onboarding, and Support • Build advocates and partner with Marketing on references, case studies, and testimonials • Help design strategic-account processes including health scoring, account planning, EBR frameworks, and onboarding handoffs • Use AI account briefs, automated health scoring, and CRM automation • Drive account outcomes of 95%+ gross retention and customer growth over time

🎯 Requirements

• 3+ years in B2B SaaS customer success or account management, managing high-touch or enterprise accounts • Experience owning account strategy for complex, multi-stakeholder customers • Ability to demonstrate how account plans moved the needle for customers • Ability to work cross-functionally with Sales, Product, and Onboarding • AI-forward approach • Organized and able to communicate well asynchronously • Treat the CRM as the source of truth • Formal change management experience is a bonus, such as leading adoption through a system migration or operational overhaul • Prosci, ADKAR, or similar certification is a plus but not required • Experience in waste, recycling, logistics, field services, or another operations-heavy industry is a bonus

🏖️ Benefits

• Fully covered health, dental, and vision options, with significant contributions for spouses and dependents • HSA, FSA, 401(k), and commuter benefits accounts • Fully remote work

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