Customer Success Manager

🔥 19 minutes ago

🌐 United States, United Kingdom, +2 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇸🇬 Singapore – Remote 🇨🇦 Canada – Remote

🏄 California, Colorado, +10 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $100k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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OneSignal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📣 Marketing

💼 Consulting

☁️ SaaS

Marketing • Consulting • SaaS

OneSignal is a market-leading customer engagement platform that provides push notifications, email, SMS, in-app messaging, and Live Activities to enhance user engagement and retention. The platform is tailored to enable businesses to maximize engagement, personalize user communication, and drive revenue growth through various messaging channels. Trusted by over a million businesses across diverse industries, OneSignal supports sectors such as gaming, eCommerce, finance, and media by offering seamless integration and automation capabilities, without requiring extensive engineering resources. With features like drag-and-drop workflow builders and advanced analytics, OneSignal helps marketing teams improve efficiency and reach their audiences more effectively.

📋 Description

• Retain and grow 20 to 40 customers • Build relationships across the organization to achieve customer success goals • Contribute to customer onboarding • Lead customer business reviews • Write and publish customer feedback internally to support the product roadmap • Work closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for US partners • Retain and grow an assigned book of customers

🎯 Requirements

• 2+ years experience in an account management (customer success) role, ideally with a B2B SaaS product • Experience working with Planhat, Intercom, Salesforce, Claude and Slack • Understanding customer messaging and the user journey is a plus • Highly collaborative with a deep sense of ownership and accountability • Excellent written, verbal, and visual communication skills • Serious attention to detail and strong organizational skills • Versatile mindset • Collaborative, team-oriented mindset is a requirement

🏖️ Benefits

• Remote work as the default option in supported locations • Competitive equity program • Comprehensive and inclusive benefits • Flex seating options for employees to work together in-person in NY and other areas • Reasonable accommodation for applicants with disabilities

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