Scaled Customer Success Manager

🔥 19 minutes ago

🌐 United States, United Kingdom, +2 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇸🇬 Singapore – Remote 🇨🇦 Canada – Remote

🏄 California, Colorado, +10 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $70k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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OneSignal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📣 Marketing

💼 Consulting

☁️ SaaS

Marketing • Consulting • SaaS

OneSignal is a market-leading customer engagement platform that provides push notifications, email, SMS, in-app messaging, and Live Activities to enhance user engagement and retention. The platform is tailored to enable businesses to maximize engagement, personalize user communication, and drive revenue growth through various messaging channels. Trusted by over a million businesses across diverse industries, OneSignal supports sectors such as gaming, eCommerce, finance, and media by offering seamless integration and automation capabilities, without requiring extensive engineering resources. With features like drag-and-drop workflow builders and advanced analytics, OneSignal helps marketing teams improve efficiency and reach their audiences more effectively.

📋 Description

• Demonstrate value and drive OneSignal platform adoption in Tech Touch customers to achieve GDR and NDR goals • Manage inbound customer conversations and leverage on-demand resources to address customer needs • Participate in and enhance 1:many programs such as Office Hours and Trainings • Work cross-functionally with Product, Sales, Marketing, Onboarding, and Support to surface customer engagement opportunities • Identify customer journey aspects that can be optimized to improve customer health and expand use cases at scale • Develop knowledge of the OneSignal platform and apply it to various verticals to achieve customer outcomes • Guide customers toward success from implementation through adoption at scale using data-driven resources

🎯 Requirements

• 2+ years of demonstrated success in a Customer Success role • Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale • Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders • Ability to balance and prioritize multiple tasks and projects • Experience using Customer Success Platforms • Understanding of Customer Success metrics and KPIs • Passion for helping customers and a commitment to providing exceptional customer service

🏖️ Benefits

• Remote work as the default option in the United States and supported locations • Competitive equity program • Comprehensive and inclusive benefits • Flex seating options for employees to work together in-person in NY and other areas • Reasonable accommodation for applicants with disabilities

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