Director, Account Management – Customer Success

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

Transport • Artificial Intelligence • Enterprise

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Lead a geographically distributed Enterprise and Strategic Account Management sales organization • Guide the team in full account ownership, driving retention, negotiating renewals, and identifying expansion opportunities • Develop strategies for Account Managers to effectively demonstrate business value realization to complex enterprise customers • Recruit, hire, and develop top Enterprise Account Management sales talent • Partner closely with Sales Operations, Product, Customer Support, and Implementation teams to improve customer lifecycle • Track and analyze key sales metrics and renewal forecasting • Serve as a senior escalation point for strategic accounts • Develop and refine scalable sales processes and operational playbooks

🎯 Requirements

• 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account leadership • 4+ years managing enterprise-focused sellers or account managers and customer success managers • Demonstrated success owning, retaining, and expanding revenue within complex customer segments • Strong operational acumen and experience working with tools such as Salesforce, sales analytics dashboards, and revenue forecasting metrics • Experience building scalable account management programs that drive retention, renewal, and significant account expansion • Excellent communicator with the ability to influence stakeholders across multiple functions • Proven ability to build and scale quota-carrying teams in fast-growing SaaS environments.

🏖️ Benefits

• Health, pharmacy, optical and dental care benefits • Paid time off • Sick time off • Short term and long term disability coverage • Life insurance • 401k contribution