Enterprise Customer Success Manager

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motivity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Motivity is an all-in-one, clinically-driven ABA (Applied Behavior Analysis) software platform that connects real-time data collection, scheduling, billing/RCM, and credential tracking for ABA practices, schools, and special education teams. The HIPAA-compliant SaaS product is supported by clinicians (BCBAs), offers integrations with payroll, EVV, and clearinghouses, and aims to improve learner outcomes while streamlining practice operations and compliance.

📋 Description

• Manage multi-stakeholder projects across the customer lifecycle, coordinating Product, Support, Implementation, clinical, operational, and executive stakeholders • Establish success goals focused on product adoption and platform utilization; own delivery and identify upsell opportunities • Act as a strategic voice of the customer for Product, Marketing, and Sales teams • Own partner renewals end-to-end, including commercial negotiation and forecasting risk • Support ongoing training and onboarding of new users within existing accounts • Define and improve post-implementation engagement strategies • Design scalable, high-touch, personalized approaches for diverse customer segments across their journey with Motivity • Identify risks using data and account signals, manage escalations, and communicate customer needs internally • Maintain accurate CRM records, notes, and tasks for visibility and cross-functional alignment

🎯 Requirements

• 5+ years in a SaaS Customer Success, Account Management, or other client-facing role working with a high volume of clients • Demonstrated experience managing commercial conversations—renewals, upsells, and negotiations • Strategic mindset with a bias for action and results; a true sense of ownership over outcomes • High agency with your work; resourceful and proactive about ideating and executing on tasks • Passion for shaping systems and processes, and thinking critically about how to scale success without sacrificing the human touch • Strong relationship-building and communication skills, including executive presence • Comfortable navigating complex organizations and influencing stakeholders • Excellent CRM hygiene and documentation habits; HubSpot experience a plus • Passion for or connection with ABA, special education, or healthcare • Experience with a mission-driven company, such as education, healthcare, or nonprofit-adjacent SaaS • Experience working in a remote environment, with demonstrated ability to manage time effectively, communicate proactively, collaborate across teams, and take ownership of outcomes