Analyst, Operations Excellence

🕒 October 2

🐊 Florida, Illinois, +2 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Evaluate operational challenges across people, processes, and tools to determine root causes • Conduct comprehensive data analysis to identify patterns, trends, and operational inefficiencies • Deliver data-driven insights into operational performance and customer escalations for executive inquiries • Translate complex data into graphic-rich slide decks and dashboards using Tableau • Provide strategic recommendations to cross-functional teams to optimize workflows, increase productivity, and meet business goals • Assess existing systems and recommend tool enhancements to streamline service delivery operations • Collaborate with Business Operations teams to prioritize high-impact initiatives and refine performance dashboards

🎯 Requirements

• Bachelor's Degree OR 5+ years of applicable experience in data analysis, operational reporting, or process optimization • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available for this position • Experience with data visualization and analytics using Tableau to build, maintain, and extract data • Advanced proficiency in slide deck design using PowerPoint or Google Slides • ITSM systems knowledge, including Salesforce, ServiceNow, or Purecloud • Understanding of the ITIL Framework • Executive communication skills and experience tailoring persuasive presentations for technical and non-technical stakeholders • Root cause analysis using structured problem-solving methodologies • Familiarity with constructive dissatisfaction frameworks or continuous improvement methodologies such as Lean or Six Sigma is preferred

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Under 10% travel requirement • Relocation Provided: None