Customer Operations Manager

🕒 September 30

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Serve as the primary post-sales operational liaison for key North America customers • Manage day-to-day customer operational needs and escalations • Lead Quarterly Business Reviews covering delivery performance, quality metrics, and production roadmap alignment • Ingest and track customer production forecasts and translate them into actionable data for manufacturing and supply chain teams • Track and manage open purchase orders to meet on-time delivery commitments • Partner with manufacturing and logistics teams to resolve delays • Identify and escalate technical integration challenges • Manage formal escalations for hardware defects, shipping issues, and field failures • Oversee the Return Merchandise Authorization process • Coordinate replacement of failed components and recovery of units for failure analysis • Travel to Silvus headquarters in Los Angeles and throughout the continental U.S. to visit key customers • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field • 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment • Strong ability to analyze production schedules, purchase orders, and demand forecasts • Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints • Proficiency in Microsoft Office, especially Excel • Experience with Oracle or similar ERP systems is a plus • Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) • Successful clearance of a background check and drug test • Military background with experience in logistics, operations, or program coordination is preferred • Familiarity with defense hardware, communications systems, or tactical equipment is preferred • Experience with OEM or government contract environments is preferred • Ability to lift equipment up to 20 lbs • Ability to travel up to 30%

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • 100% remote work depending on location