Customer Success Associate

Job not on LinkedIn

🕒 September 11

🏈 Alabama, Arizona, +21 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage the full customer journey for a high-volume portfolio from initial go-live through renewal cycles • Analyze usage data to identify unhealthy and at-risk accounts • Coordinate scaled digital outreach campaigns to re-engage users and drive adoption • Help build and refine the Scaled operating model • Develop efficient technology-enabled support and education for a high volume of agencies • Create videos, how-to resources and best-practice guides for self-service • Translate complex technical workflows into simple, actionable customer content • Monitor and manage the community forum • Create forum content addressing customer questions and encouraging peer learning • Support new and existing public safety clients with product adoption, usage, value and satisfaction

🎯 Requirements

• Bachelor’s degree • 3+ years of experience in a customer-facing role, sales or public safety • Legal authorization to work in the U.S. indefinitely • Employer work permit sponsorship is not available • Customer advocacy, sales or public safety experience • Ability to analyze data and identify actionable insights • Clear and effective communication, especially written communication • Ability to learn complex software and translate technical features into simple, value-based recommendations • Ability to prioritize a high volume of tasks and manage a large customer portfolio • Ability to influence and maintain working relationships in large, cross-functional organizations and law enforcement agencies • Ability to coordinate and collaborate with cross-functional internal resources • Strong customer focus and follow-through on commitments • Adaptability, flexibility and initiative • Rave portfolio product knowledge preferred

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Under 10% travel requirement • Relocation not provided