Customer Success Manager

🕒 September 11

🌵 Arizona, California, +16 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spekit 🐙

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $45M Series B - Spekit on 2022-01

SaaS • Artificial Intelligence • B2B

Spekit is an AI-powered revenue enablement platform delivered as SaaS that centralizes GTM knowledge, coaching, content creation, and deal intelligence. Its Knowledge Engine maintains governed, CRM-anchored content; AI Sidekick provides in-flow coaching and content automation; and features such as unified deal context, personalized buyer experiences, deal rooms, learning paths, and analytics help revenue teams ramp reps faster and close deals more effectively. Spekit targets enterprise revenue organizations — CROs, sales leaders, RevOps, enablement, and marketing — and emphasizes integrations (Salesforce, Gong, email), governance, and SOC 2 security.

📋 Description

• Own the post-implementation relationship for a portfolio of accounts from adoption through renewal, expansion, and advocacy • Drive adoption of Spekit across customers’ revenue teams, including deal rooms, AI Sidekick, and just-in-time enablement • Build multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders • Lead strategic business reviews connecting Spekit’s impact to customers’ revenue goals • Represent the voice of the customer internally and partner with Product, Engineering, Marketing, and Sales • Identify and develop customer advocates for case studies, speaking opportunities, and peer references • Monitor account health using data, identify churn risk, and create mitigation plans • Manage escalations, document issues, drive cross-functional resolution, and keep customers informed • Collaborate with Sales to identify and close expansion opportunities • Maintain product expertise and help customers apply new platform capabilities to their use cases

🎯 Requirements

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company • Track record of owning net revenue retention, including renewal rates, expansion ARR, and prevented churn • Ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders • Experience managing mid-market or enterprise accounts with ARR in the $30K–$200K+ range • Comfortable operating in a fast-moving startup with ambiguity • Strong analytical instincts and ability to use data to identify risk and support action • Exceptional communication and facilitation skills • Experience with Salesforce, Vitally, Gainsight, or similar CS tooling • Experience with AI tools such as Claude and ChatGPT • Familiarity with sales enablement, revenue intelligence, or digital adoption space is a plus • Must be legally authorized to work in the United States • Must be located in and able to work from Arizona, California, Colorado, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, North Carolina, New Jersey, Nevada, New York, Oregon, Texas, Utah, Virginia, Washington, or Wisconsin • Must not require current or future visa sponsorship

🏖️ Benefits

• Equity • Full medical, dental, and vision benefits • Generous paid time off (PTO) • Remote-friendly work arrangement • Thriving in-office community in Denver • Opportunity to work directly with the founding team • Influence over how Customer Success is built and scaled