Software Customer Service Manager

🕒 September 11

🦀 Maryland, Pennsylvania, +2 more states – Remote

🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage the overall account health of Motorola Solutions’ State and Local Public Safety agencies • Partner with customers across multiple product lines, emphasizing Command Center Software Solutions • Remove obstacles, drive issue resolution, ensure service delivery, and proactively deliver technical best practices • Execute service agreements and deploy field resources • Reduce time to resolution and manage escalations • Select methods and techniques for obtaining solutions • Ensure best practices are followed within customer environments • Deliver consistent service levels and exceed customer expectations • Coordinate processing, communication, and implementation of technical changes, including cloud releases, customer requests, field change orders, and reconfigurations • Engage in upgrade and execution plans • Maintain awareness of complex service matters, technical solution implementations, and activities • Report on technical performance and review relevant service requests • Explain technical problems and solutions to team and client members • Coordinate support between account teams and technical resources • Build value-added customer relationships as a trusted technical advisor • Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Support Managers, and CMSO Support teams

🎯 Requirements

• High School diploma, or Associates, or Bachelor’s Degree, with Public Safety experience, OR 6 years Public Safety software experience required • Strong understanding and experience in both legacy and Next Generation 9-1-1 environments • Experience using or administering the VESTA 9-1-1 call handling suite of products • Must be able to obtain a background clearance as required by our government customers • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available for this position • Approximately 25% travel within the Northeast region • Experienced position

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Approximately 25% travel within the Northeast region • Fully remote work arrangement