Staff Operations Engineer

🕒 June 10

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Mozilla

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

📋 Description

• Own and evolve architecture within a defined infrastructure domain • Design and implement scalable, reliable systems spanning multiple teams or environments • Establish and promote best practices, patterns, and standards within the domain • Contribute to medium- and long-term technical strategy (typically 6-18 months) • Lead delivery of ambiguous, high-impact infrastructure projects • Break down elaborate system problems into implementable solutions • Drive migrations, re-architectures, and performance/reliability improvements • Remain hands-on with critical systems and implementations • Work across teams (IT, SRE, Security, Service Owners) to unify solutions. • Influence technical decisions through design reviews and collaboration • Ensure systems integrate cleanly across infrastructures (office, DC, cloud) • Improve system reliability through monitoring, alerting, and operational design • Contribute to defining SLIs/SLOs and capacity planning within the domain • Participate in and lead root cause analysis for complex incidents • Decrease operational toil through automation and system improvements • Design and support core infrastructure components (compute, DNS, networking, identity, etc.) • Drive improvements in performance, scalability, and dependability • Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra) • Build and improve automation using scripting and Infrastructure as Code • Contribute to internal tooling and platform improvements • Promote repeatable, standardized approaches to system management • Mentor engineers and guide system design and troubleshooting • Raise the technical quality of the team through reviews and shared practices • Act as a go-to resource within the domain • Maintain clear documentation, diagrams, and runbooks for systems owned • Ensure systems are understandable and operable by others • Contribute to knowledge sharing across teams

🎯 Requirements

• 6+ years of experience in systems engineering or infrastructure roles • Strong experience designing and operating production infrastructure • Solid expertise in: VMware • Cisco UCS • Application/Network Loadbalancers • Linux/Unix Operating Systems • Networking fundamentals (DNS, TCP/IP, routing, firewalls) • Data center environments • Demonstrated ability to lead complex technical work across teams

🏖️ Benefits

• Generous performance-based bonus plans for all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country-specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)