Product Onboarding Specialist

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November 26

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MSPbots.ai

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Artificial Intelligence • SaaS • Productivity

MSPbots. ai is a company specializing in business intelligence solutions and process automation tailored for Managed Service Providers (MSPs). The company offers a range of tools, including dashboards for real-time data visibility, micro training bots for automating management tasks, and solutions like Next Ticket for optimizing technician dispatch. MSPbots. ai aims to enhance productivity and efficiency for MSP owners and managers by providing single-pane-of-glass dashboards, extensive integration capabilities, and customizable automation bots. The platform is designed to address the unique challenges faced by MSPs, helping them to enforce processes, reduce errors, and increase profits.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

⚡ Productivity

💰 Seed Round on 2023-07

📋 Description

• Maintain a deep, up-to-date understanding of MSPbots products and their functionalities. • Conduct needs assessments to understand client needs and establish clear, measurable onboarding goals. • Equip clients with the knowledge and skills to use the product effectively. • Help clients set up the product to match their unique processes. • Ensure clients continue to use and benefit from the product after initial setup. • Capture client feedback and key observations on product functionality and user experience. • Create and contribute to self-serve resources to empower clients. • Anticipate and resolve challenges that may hinder client success. • Refine the onboarding process to enhance efficiency and effectiveness.

🎯 Requirements

• Bachelor’s degree required, preferably in Information Technology, Computer Science, Computer Engineering, or a related field. • 3+ years of experience in client onboarding, implementation, service delivery, or product training- within an IT MSP (Managed Service Provider) environment. • Deep understanding of IT MSPs, service delivery processes, and common pain points. • Proven experience in defining and implementing successful process improvements. • Strong data analysis skills with the ability to identify trends, diagnose problems, and develop solutions. • BI Tool Experience a PLUS! • Excellent communication and presentation skills, with the ability to explain complex technical concepts clearly and concisely. • Deep experience in the ticket dispatching process. • Deep expertise in PSA best practices. • Experience with change management and overcoming user resistance.

🏖️ Benefits

• HMO reimbursement: $100/month • Life insurance reimbursement: $20/month • Dental ($20) and Vision ($4) monthly reimbursement • 15 PTO credits/year (convertible to cash if unused!) • Training reimbursements: Up to $30 US • Holiday Pay • And many more!