Senior Retail AI Solutions Specialist

🕒 October 14

🦌 Connecticut, Massachusetts – Remote

🦌 Connecticut – Remote 🍂 Massachusetts – Remote

💵 $88k - $110k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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Bob's Discount Furniture

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

🏭 Manufacturing

📦 Logistics

🛒 Retail

Manufacturing • Logistics • Retail

Bob's Discount Furniture is a retail furniture store offering a wide range of home furnishings and accessories at affordable prices. They provide an efficient shopping experience through their online platform, where customers can browse and purchase various furniture pieces. The company places a strong emphasis on customer privacy and the use of technologies to enhance website functionality and personalization. They comply with privacy laws like the CCPA and offer options for customers to manage their data preferences. Their business model includes leveraging performance and marketing technologies to improve user experience and offer relevant advertisements.

📋 Description

• Identify, design, test, and scale AI-enabled solutions that improve frontline team performance and effectiveness • Serve as the bridge between store operations, field leadership, business teams, and technical teams • Spend time with associates, sales managers, store managers, and field leaders to understand challenges and identify opportunities • Translate business opportunities and challenges into practical AI-enabled solutions • Develop and maintain a prioritized pipeline of AI opportunities • Design prompts, instructions, conversations, workflows, and guardrails for useful and reliable AI outputs • Partner with technical teams to align solutions with company standards and architecture • Evaluate solutions from the end-user perspective and continuously improve the experience • Launch and manage pilots with stores and business teams • Collect feedback, identify adoption barriers, and refine solutions based on real-world usage and results • Develop communication and training approaches to build associate and leader confidence using AI • Define success metrics and expected business outcomes • Measure adoption, effectiveness, and return on investment • Present findings and recommendations to senior leadership • Help move successful solutions from pilot to enterprise-wide implementation • Report to the Vice President of Retail Strategy and Innovation • Partner with Operations, IT, Business Intelligence, Training, Finance, Marketing, and field leadership

🎯 Requirements

• Five or more years of experience in retail operations, business transformation, product management, process improvement, analytics, sales enablement, innovation, technology adoption, or a related field • Demonstrated ability to identify business problems and design practical solutions • Experience working directly with frontline employees, field leaders, customer-facing teams, or distributed operations • Strong business acumen and ability to connect initiatives to measurable business outcomes • Experience leading projects involving multiple stakeholders and cross-functional collaboration • Strong communication, facilitation, and presentation skills • Ability to balance strategic thinking with hands-on execution • Experience using AI tools to improve productivity, decision making, customer experience, or business operations • Understanding of how prompts, workflows, instructions, and knowledge sources influence AI outputs • Ability to evaluate AI-generated results and improve solution effectiveness through testing and iteration • Curiosity and enthusiasm for emerging technology and innovation • Preferred: Experience in retail or another frontline-intensive industry • Preferred: Experience supporting sales organizations or customer-facing teams • Preferred: Experience with customer experience, store operations, sales enablement, coaching, workforce management, CRM, or related business systems • Preferred: Experience leading pilots, change management initiatives, or enterprise adoption efforts • Preferred: Familiarity with Microsoft Copilot, Copilot Studio, Power Platform, generative AI tools, automation platforms, or similar technologies

🏖️ Benefits

• Nationally provided Medical, Dental and Vision Insurance • Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday • 401(k) Profit Sharing Plan with a Generous Company match • Pet Insurance • Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance • Financial Planning, Voluntary Legal Benefits and Wellness Plans • Generous Employee Discount starting on your 1st day • Additional Employee Discounts through the “Hays Perks discount program” • Career growth opportunities • Professional Development: In-person, virtually and an infinite library of on-demand classes in Workday Learning • Tuition Reimbursement • BDF Education Foundation Scholarship Program open to employees and their dependents • Robust succession planning and opportunities to advance careers

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