Client Success Manager

🕒 March 16

🇺🇸 United States – Remote

💵 $52k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The N2 Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

The N2 Company is a marketing solutions provider that connects businesses with influential consumers through a network of over 800 locally focused magazines and digital platforms. The company specializes in targeting specific demographics such as affluent homeowners, military members, and families with special needs, facilitating tailored marketing strategies to effectively reach ideal clients. With a significant readership base and a commitment to community engagement, The N2 Company is recognized for its growth and strong corporate culture.

📋 Description

• Build and grow strong client relationships by delivering excellent service and helping clients see the value of partnering across N2’s print and digital platforms • Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience • Lead client onboarding by gathering assets and coordinating campaign setup for successful and timely launches • Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed • Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations • Act as the face of The N2 Company and deliver tailored solutions to advertisers

🎯 Requirements

• Knowledge of client account management for ongoing service engagements and retainers • Knowledge of CRM systems for B2B services, including monday.com, and account health tracking • Knowledge of contract management, including renewals, onboarding, cross-sells, and up-sells • Knowledge of data analysis and reporting on service performance, SLAs, and client outcomes • Knowledge of process documentation, playbooks, and service workflows • Knowledge of virtual communication and presentation tools, including Zoom, Aircall, and email • Knowledge of risk identification and escalation management • Experience managing mid-market or enterprise B2B service clients in a remote environment • Experience owning post-sale relationships and acting as the primary strategic point of contact • Leadership experience in client onboarding, discovery, and expectation-setting for services delivery • Experience running recurring status calls, QBRs, and reviews focused on business outcomes • Experience supporting renewals, expansions, and long-term account growth through value demonstration • Experience resolving escalations and maintaining client confidence during delivery challenges • Experience working across time zones with distributed internal teams and clients • Experience retaining and growing accounts by aligning services to evolving client goals

🏖️ Benefits

• Full health care coverage for you and your family • Complimentary basic dental coverage • Access to a licensed nutritionist • Employee Assistance Program (EAP) with complimentary mental health resources and additional support services • 401(k) plan with a company match • Financial planning services • $7,000 contribution toward the purchase of your first home through the First-Time Homebuyer Program • Paid time off, including a paid, week-long Holiday Break each year • Three-week paid sabbatical after four years of service • Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave • Monthly remote-work reimbursement to assist with home office and internet expenses • Pet care insurance and discounts • Opportunity to make a difference through N2GIVES, a program dedicated to fighting human trafficking and supporting other impactful causes • Professional growth and team development investment • Promotion from within whenever possible