Customer Success Manager

🕒 March 14

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 85%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OuterSignal

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

OuterSignal is a customer intelligence SaaS platform that helps eCommerce and direct-to-consumer brands identify high-value customers, influencers, and strategic B2B leads from their order data in real time. It provides VIP detection, deep audience segmentation, persona and demographic analytics, and one-click exports to ad platforms and CRMs so brands can personalize marketing, uncover retail or partnership opportunities, and act on insights immediately. The product integrates with merchants' stacks (e. g. , Shopify, Meta, CRMs) and emphasizes real-time alerts, lookalike building, and segment activation to boost LTV and campaign performance.

📋 Description

• Support new brand onboardings by coordinating kickoffs, preparing materials, and ensuring quick, smooth customer activation • Assist in developing playbooks, use cases, and best practices for brands using OuterSignal • Help brands with setup and training through working sessions and platform walkthroughs • Monitor account health, track usage, and flag risks or opportunities • Handle customer support as a first point of contact for questions, troubleshooting, and escalations • Document customer feedback and share product insights with the team to inform the product roadmap • Develop knowledge of eCommerce, DTC brand operations, and martech to advise customers credibly

🎯 Requirements

• 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role • Genuine interest in eCommerce, DTC brands, or marketing technology • Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus, but not required • Strong written and verbal communication skills • Organized and detail-oriented ability to manage multiple customers simultaneously • Curious and coachable; willing to ask questions, accept feedback, and grow quickly • Comfortable working in ambiguity

🏖️ Benefits

• Impact: Join at the ground floor where your work directly influences company trajectory • Growth: Rapid company growth creates exceptional learning and advancement opportunities; this role is designed to grow with you • Flexibility: Remote-first culture with autonomy over your work • Team: Work directly alongside the founding team • Mission: Revolutionizing the way brands understand and market to their customers • Equal opportunity employer committed to diversity and an inclusive environment