Founding CSM

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🕒 March 10

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Pear VC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Pear VC is an early-stage venture capital firm specializing in pre-seed and seed investments that pairs capital with hands-on founder support. The firm—made up of founders-and-operators turned investors—runs programs like PearX, provides in-house recruiting and talent services, go-to-market and fundraising coaching, PR and marketing support, and physical workspaces (Pear Studio). Pear emphasizes community and tailored resources for diverse founders and has a notable focus on supporting AI and biotech startups through grants, events, and sector-specific playbooks.

📋 Description

• You're a relationship-driven operator who thrives on making customers wildly successful. As our first CSM, you'll own the entire post-sale experience— from onboarding new brands to deepening relationships with our existing portfolio, identifying expansion opportunities, and building the playbooks that will define how Endless Commerce delivers value at scale. • Lead new customers from signed contract to fully live on Endless— coordinating with our product team to ensure a smooth, fast, and confidence-building launch experience. • Own the health of your book of business. Build strong relationships with key stakeholders at each brand, proactively identify risk, and drive renewals. • Deeply understand each customer's operations so you can identify where additional Endless Commerce capabilities— new channels, features, or integrations— can make their lives easier and grow our footprint. • Partner with product and marketing to keep customers informed on product updates, new capabilities, and growth opportunities that are relevant to their business. • As our founding CSM, you'll be creating things from scratch— onboarding checklists, QBR templates, health score frameworks, escalation processes. You'll set the standard for how we do CS. • Synthesize feedback from across your portfolio and bring it back to product and leadership to help us build a better platform. • Work hand-in-hand with our partnerships and marketing efforts to turn happy customers into advocates who refer new brands into our ecosystem.

🎯 Requirements

• 3–5+ years of customer success or account management experience, ideally in a SaaS environment serving e-commerce or consumer brands • You’re directionally interested in taking what you learn about our customers’ needs, wants, and desires and helping turn those into tangible product features • You understand the operational chaos that omnichannel brands face and can speak credibly about inventory, orders, wholesale, and retail • You're highly organized and data-driven, but also a creative problem-solver who can think on your feet • High EQ and customer (and team) sensitivity • You're comfortable being hands-on— this isn't a purely strategic role; you'll be in the weeds of onboarding, troubleshooting, and building from scratch • You can work cross-functionally with our tiny and nimble sales, marketing, and product teams to ensure customers always feel supported.

🏖️ Benefits

• Full benefits package including healthcare and 401k