Customer Success Manager

Job not on LinkedIn

🕒 March 11

🏄 California – Remote

🏄 California – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Routeware, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

🍽️ Food & Beverage

🏥 Healthcare

💰 $529.5k Venture Round on 2012-12

Logistics • Food & Beverage • Healthcare

Routeware, Inc. is a provider of integrated waste and recycling technology tailored for private haulers and municipalities. Specializing in waste management solutions, the company helps its customers relieve operational and cost pressures while addressing environmental challenges. With over 1,000 clients in North America and the UK, Routeware's software optimizes truck safety, routing, and operational efficiency in waste collection. The dedicated team of nearly 250 employees continually develops innovative technologies for every stage of the waste collection lifecycle.

📋 Description

• Help municipalities and haulers leverage digital communication and fleet management software • Take ownership of ~100 customers assigned to you and ensure their success • Understand your customers’ needs and help them achieve their goals • Consult with customers on best practices throughout their journey with Routeware • Recommend promotion tactics, training, and feature utilization • Set benchmarks and customer expectations based on real customer data • Analyze data and usage to make additional product and/or waste program recommendations • Provide value to both customers and end-users

🎯 Requirements

• Several years of experience in Customer Success or in the waste management sector (municipal or private) • Great communication skills (written, verbal, instructional) • Prior Customer Success experience is preferred • Knowledge of waste management industry practices (collection systems, diversion programs, etc.) is desired • Relationship building skills • Keen project management skills • Strong multi-tasking skills • Confidence to be a trusted advisor • Ability to interpret metrics and make recommendations for improvement • A desire for others to succeed • Experience in a SaaS industry.

🏖️ Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • 1 Volunteer day • Summer Friday's

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