Senior Support Engineer

🕒 July 21

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🐊 Florida, New Jersey, +4 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Provide technical support via tickets, chat, and community forums • Diagnose and troubleshoot n8n issues involving workflow execution, integrations, and performance • Collaborate with engineering to escalate and resolve complex technical challenges • Create and maintain documentation, FAQs, and knowledge-base articles • Identify common issues and develop solutions to improve product reliability and user experience • Answer community questions and share best practices • Set standards for customer delight and contribute to building a best-in-class support team

🎯 Requirements

• 5+ years of experience in technical support or a customer-facing engineering role • Openness to participate in a paid on-call rotation for after-hours support • Strong understanding of workflow automation, APIs, and integrations • Strong knowledge of DNS, HTTP/HTTPS, and TCP/IP • Good understanding of JavaScript, Node.js, and Docker • Experience with Kubernetes is a plus • Excellent problem-solving skills and attention to detail • Strong communication skills and ability to explain technical concepts to non-technical users • Passion for helping users and improving product usability • Existing right to work in the US or Canada; visa sponsorship is available only for Germany • English is the company language

🏖️ Benefits

• Competitive compensation • Equity ownership • US: 20 vacation days and 8 sick days, plus public holidays • Multiple low-premium, low-deductible medical plans, including a no-cost premium HDHP with pre-seeded HSA • Dental and vision coverage • 401(k) retirement plan with 4% employer match • Company-paid short-term and long-term disability insurance • Life insurance • €1K (or equivalent) annual career development budget for courses, books, events, or coaching • Regular hackathons • Remote-first work arrangement • Regular off-sites for team bonding • $100 per month to support open-source projects • Transparency about company work and performance