Senior Support Engineer

🕒 May 1

🏄 California, Connecticut, +6 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Provide technical support to users via tickets, chat, and community forums • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance • Investigate and reproduce complex technical issues across the n8n ecosystem • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues • Create and maintain documentation, FAQs, and knowledge base articles • Identify recurring issues and propose improvements to product reliability and user experience • Contribute to the community by answering questions and sharing best practices • Document troubleshooting workflows and build internal playbooks • Help improve support tooling and resolution efficiency

🎯 Requirements

• Strong troubleshooting and problem-solving skills • Experience debugging APIs, integrations, webhooks, and authentication flows • Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP) • Experience working with JavaScript, Node.js, or similar technologies • Experience with Docker or containerized environments • Strong written and verbal communication skills • Passion for helping users and improving product usability • 5+ years in technical support, customer-facing engineering, or similar roles (for IC3) • Strong experience troubleshooting complex production environments • Deep understanding of workflow automation, APIs, and integrations • Strong knowledge of Node.js environments and containerized deployments • Experience collaborating closely with engineering on complex technical issues • Ability to identify systemic issues and drive improvements in product reliability and support processes • 3+ years in technical support, solutions engineering, or similar roles (for IC2) • Experience debugging workflow automation systems and integrations • Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals • Ability to investigate complex issues and collaborate with engineering for resolution • Experience documenting troubleshooting steps and improving support knowledge bases • Experience with workflow automation tools (Zapier, Make, Airflow) (nice to have) • Observability tools such as Grafana, Datadog, or Prometheus (nice to have) • Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT) (nice to have)

🏖️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms. • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms. • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms. • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!