Senior Engineer

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🕒 November 1, 2025

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Provide Level 2 technical support to end-users. • Troubleshoot and resolve issues related to application functionality, database issues, configuration, and user errors. • Collaborate with Level 3 support team and escalate issues as necessary to ensure timely resolution. • Conduct root cause analysis and provide recommendations for process improvements to prevent recurring issues. • Communicate technical issues and solutions to non-technical stakeholders in a clear and concise manner. • Participate in testing and validation of system upgrades and enhancements. • Create and maintain technical documentation related to support processes, procedures and application functionality. • Contributing to the tech expert community • Contribute on the training of Local Experts • Manage the communications between the customer (Local Expert) and the Development team during the incident resolution process.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • 2+ years of experience in providing Level 2 support on CRM applications • Strong knowledge of Dynamics 365 application architecture, configurations, and related technologies. • Experience in troubleshooting complex issues related to application functionality, database, configuration and user errors. • Excellent analytical and problem-solving skills. • Strong communication and interpersonal skills (EN) to collaborate effectively with team members, customers and other stakeholders. • Ability to manage and prioritize multiple support tickets and tasks simultaneously. • Experience in documenting technical processes, procedures and system configurations. • Knowledge of ITIL best practices and support methodologies is a plus.

🏖️ Benefits

• Remote work options