Manager, Enterprise Applications

🕒 July 21

🗽 New York – Remote

🗽 New York – Remote

💵 $123k - $169k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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North American Partners in Anesthesia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

📦 Logistics

🏥 Healthcare

Insurance • Logistics • Healthcare

North American Partners in Anesthesia (NAPA) is a clinician-led organization that is redefining healthcare through exceptional anesthesia and perioperative management services. Founded in 1986, NAPA has grown to serve over 3 million patients annually in more than 500 healthcare facilities across the United States. The organization emphasizes high-quality care through innovative leadership development and customer service training, focusing on optimizing results for patients, surgeons, and healthcare administrators. NAPA stands out in the industry with its evidence-based practices, enhancing operational efficiency, safety, and patient satisfaction.

📋 Description

• Own the ServiceNow platform end to end: architecture, multi-year roadmap, instance strategy, licensing and entitlements, and overall platform performance. • Shape and prioritize enterprise demand for the platform and preside over design and configuration decisions so the user experience stays consistent with the platform design strategy. • Lead, coach, and manage the ServiceNow team, overseeing platform administration, development, and business analysis, and define training, certification, and career development paths for team members. • Manage external vendors and ServiceNow partners and hold them to agreed service and support levels. • Oversee end-to-end delivery of platform enhancements, from intake and design through development, testing (including ATF), update set and release management, and post-implementation support, using Agile methods and a managed backlog. • Plan and execute platform upgrades and patching to maintain release currency, system health, and reliability. • Analyze business needs and work with stakeholders to design and implement scalable ServiceNow solutions: service catalog items, Flow Designer automation, and low-code applications built on reusable, governed patterns. • Own the enterprise integration architecture on the platform, including Integration Hub spokes and REST/SOAP integrations with enterprise systems such as HR, identity, and e-signature platforms, with secure credential management and consistent design patterns. • Establish and enforce platform governance: development standards, update set discipline, instance security hardening, access control reviews, CMDB/CSDM data governance, and compliance with enterprise IT policies and regulatory requirements, including HIPAA. • Report on ServiceNow platform health, performance, capacity, adoption, and ongoing initiatives to IT leadership, and provide deep troubleshooting expertise for the toughest platform issues, from triage to root-cause resolution.

🎯 Requirements

• 8+ years of enterprise platform or application experience, including 3+ years leading technical teams, and 5+ years of hands-on ServiceNow experience. • Hands-on ServiceNow experience across ITSM, ITOM, ITAM (HAM/SAM), and HRSD. • Demonstrated success managing platform upgrades, configurations, and third-party integrations, plus experience implementing development best practices, governance, and Agile workflows within ServiceNow. • Experience in healthcare or another regulated industry (HIPAA or similar) preferred. • Solid background in enterprise application integration, performance tuning, and security best practices. • Able to lead cross-functional teams in a complex environment, with strong communication, organizational, and problem-solving skills.

🏖️ Benefits

• Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities