Customer Service Representative

Job not on LinkedIn

🕒 September 18

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nazdar Ink Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

💼 Consulting

🔬 Science

Manufacturing • Consulting • Science

Nazdar Ink Technologies is a leading manufacturer and distributor of inks and coatings for screen printing, wide-format digital inkjet, flexographic and narrow-web applications. The company produces a wide range of chemistries including UV/UV-LED, eco-solvent, solvent, and water-based inks, plus specialty formulations (conductive, textile, container, metal decorating), color-matching services, coatings/primers, and related printing supplies. Headquartered in Shawnee, KS, Nazdar also provides technical support, consulting, training, OEM partnerships, and global distribution primarily serving industrial and commercial printers and OEMs.

📋 Description

• Answer inbound telephone calls and engage in dialogue with customers • Ask clarifying questions to fully understand customer requirements • Act as the first point of contact for customer and sales team inquiries • Access customer account information in Customer Relationship Management software • Make entries to resolve problems, record preferences, and process orders, returns, credits, and other transactions • Process requests for orders, pricing quotes, availability, and other product and service information via email, fax, phone, and ecommerce • Provide information on new products and services through up-selling and cross-selling opportunities • Troubleshoot basic technical problems by phone • Strive for one-call resolution and provide prompt follow-up when required • Use resources, tools, and technology to identify, research, and resolve customer issues • Participate in ongoing training and self-development • Recognize and alert the supervisor to trends in customer calls • Recommend process improvements to improve service, efficiency, and accuracy • Build positive and cooperative relationships with customers and coworkers • Assist with other duties as directed by the supervisor

🎯 Requirements

• Minimum High School Education or equivalent (GED) required • Strong proficiency in Microsoft Excel, Word, and Outlook • Previous experience working with an ERP or CRM • Ability to learn new systems • Minimum of three to five years of superior customer service experience in an inbound call center environment • Ability to learn new technology and tasks quickly • Bilingual in English and Spanish is a plus • One to three years direct experience in a printing environment is a plus • Solid understanding of varying types of printing products is a plus • Ability to offer equivalent/alternative products when necessary • Must meet required attendance, schedule adherence, quality, and productivity goals • Must perform work according to pre-established safety, quality, and efficiency standard operating procedures

🏖️ Benefits

• Competitive pay and benefits package • Medical insurance • Dental insurance • Vision insurance • 401(k) • Life insurance • Flexible spending account options • Paid short-term disability • Paid long-term disability • Paid time off • Paid Company holidays • Training • Professional development • Recognition programs • Career growth opportunities • Encouraging, supportive environment • Rewarding and fun work experience