Senior Support Engineer

Job not on LinkedIn

🕒 October 28

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 13 days.
• Jobs at this company usually fill in 60 days.
• 129 open roles for a team of 107.

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Nebius Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Nebius Group is building one of the world’s leading AI infrastructure companies, focusing on providing the necessary compute, storage, and tools for developers in the AI space. Based in Europe and listed on Nasdaq, Nebius has a global presence with R&D centers across Europe, North America, and Israel. The company's primary offering is an AI-centric cloud platform designed for intensive AI workloads, complemented by various other businesses involved in generative AI development, edtech, and autonomous technology.

📋 Description

• Diagnose and resolve complex technical issues escalated by Nebius clients • Focus on Linux, networking, security, Kubernetes, and cloud environments • Analyze and resolve storage-related issues using data storage concepts • Troubleshoot model deployment, performance issues, and integration challenges in ML pipelines • Develop Python and Bash automation scripts to streamline processes and optimize workflows • Provide timely updates and clear customer explanations regarding issue status and resolutions • Escalate unresolved problems promptly to minimize service disruption • Maintain and improve technical documentation for troubleshooting and issue prevention

🎯 Requirements

• Advanced Linux administration • Intermediate networking • Intermediate Kubernetes • Intermediate cloud solutions: AWS, Azure, and GCP • Intermediate Python/Bash scripting • Intermediate ML training, inference, and pipelines • Intermediate data storage concepts • Advanced troubleshooting and problem-solving • Bachelor’s degree in Computer Science, Information Technology, or a related field • 5+ years in technical support • At least 3 years of hands-on experience in cloud environments • Availability for rotational shifts or on-call support as required • Strong analytical skills • Effective communication • Customer-centric approach • Must be authorized to work in the country in which they apply and provide proof of employment eligibility

🏖️ Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families • 401(k) plan with up to 4% company match and immediate vesting • 20 weeks paid parental leave for primary caregivers • 12 weeks paid parental leave for secondary caregivers • Remote work reimbursement up to $85/month for mobile and internet • Company-paid short-term, long-term, and life insurance coverage • Competitive compensation • Career growth and learning opportunities • Flexibility and ownership • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams

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