System Support Analyst

Job not on LinkedIn

🕒 September 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NELSON Worldwide

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

NELSON Worldwide is a global architecture and design firm that creates built and digital environments across sectors including workplace, retail, hospitality, healthcare, education, multifamily, and mixed-use development. The firm combines architecture, interior design, brand identity, environmental/experiential graphic design, planning, and engineering to deliver client-centered, sustainable solutions that unlock value and enhance performance for communities and organizations.

📋 Description

• Provide overall system user functionality support for the Deltek Vision instance using internal team members, vendors, and Deltek as support resources • Provide Deltek Vision software functionality support and training • Assess user needs to provide support and proactive service, including analyzing opportunities to use available tools • Improve and maintain data integrity by analyzing Deltek Vision module information, performing data validation, and verifying processes • Create and maintain system documentation and controls for system changes, user security updates, system functionality, and procedures • Participate in planning, configuration, and organization of future rollouts • Participate in process improvements and provide additional functionalities and efficiencies • Serve as subject matter expert for Deltek Vision and future VantagePoint rollouts • Collaborate with and support the Enterprise Applications Manager in requirements, design, development, testing, training, and deployment for application updates and feature rollouts • Provide support on systems integration as assigned • Develop working knowledge of UKG and NewForma and leverage IT investment through automation • Monitor new developments and forecast future trends in application integration in the A/E/C industry

🎯 Requirements

• Expertise in Deltek Vision; knowledge of VantagePoint preferred • Demonstrated expert application knowledge of Deltek Vision • Experience in system configuration, system security, issue troubleshooting, report development, and performance monitoring • Customer Service approach to systems management • Experience providing help desk and technical support • Strong grasp of computer networking concepts • Experience managing multiple project assignments and tasks individually and with a team • Demonstrated experience and commitment to rigorous data quality and integrity practices • Ability to multi-task, organize, and prioritize tasks to meet time frames and deadlines • Ability to communicate effectively, verbally and in writing • Ability to work in a team environment • Ability to quickly process information, correlate, disseminate, and make appropriate risk-based decisions • Bachelor's degree in Applied Mathematics, Computer Science, Information Systems, or related, or equivalent combination of education and experience • Bachelor's level degree may be equivalent to 6 years of directly related experience • Expertise in Deltek Vision and proficiency with SQL Server 2019 • Proficiency in Excel, including formulas, charts, VLOOKUPs, pivot tables, and formatting • Basic proficiency in Word, PowerPoint, and Outlook • Knowledge of Tableau, Power BI, UltiPro, and Newforma preferred • Ability to maintain strict data privacy and confidentiality when handling financial, accounting, and payroll information

🏖️ Benefits

• 401(K) plan with company match • Full health benefits including medical, dental, and vision • Wellness program with rewards for healthy activities • Pet Insurance • Opportunities for career advancement • Paid time off and holiday pay • Paid parental leave • Flexible working schedules and work from home options based on client’s needs • Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization