Account Director

🕒 5 days ago

🏄 California – Remote

🏄 California – Remote

💵 $130k - $145k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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NEOTech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚀 Aerospace

🎖️ Defense

🏭 Manufacturing

Aerospace • Defense • Manufacturing

NEOTech is an electronic manufacturing and engineering services company that provides advanced PCBA manufacturing, microelectronics assembly, box-build, repair/refurbishment, and design engineering for high-reliability, complex products. The company focuses on low-to-medium volume, high-mix programs and end-to-end solutions (concept-to-customer) for demanding markets, with facilities in the U. S. and Mexico and capabilities that include supply chain management and space/defense-qualified manufacturing. NEOTech serves Aerospace & Defense, Medical Equipment, High‑Tech Industrial and related markets, and emphasizes nearshore manufacturing resilience and quality certifications (e. g. , CMMC Level 2).

📋 Description

• Overseeing a team of account managers and guiding the overall client relationship strategy. • Driving business growth by enhancing customer retention and expanding account portfolios. • Delivering high-quality service aligned with company goals. • Acting as the primary liaison with key clients. • Negotiating contracts and ensuring long-term profitability and client success. • Monitoring account health by analyzing performance metrics and customer feedback. • Identifying upselling and cross-selling opportunities within existing accounts. • Preparing and presenting regular reports on account status and team performance. • Driving customer-centric initiatives to improve client satisfaction and reduce churn. • Managing budgeting, forecasting, and resource allocation for the account management function.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Finance, or related field; an MBA is often preferred. • 7-10+ years of relevant experience in account management or sales, with demonstrated leadership experience. • Excellent leadership and team-building capabilities. • Strong strategic thinking and problem-solving skills. • Outstanding communication, negotiation, and interpersonal skills. • Proficiency with CRM software (e.g., Salesforce, HubSpot) and data analysis tools. • Experience creating and executing customer retention and growth strategies. • Ability to manage multiple complex accounts and projects simultaneously. • Financial acumen to analyze profitability and manage budgets. • Adaptability to evolving market conditions and client needs.

🏖️ Benefits

• Comprehensive benefit package including medical, dental and vision coverage • Company-paid basic life/AD&D insurance • Short-term and long-term disability insurance • Voluntary supplemental insurances • Flexible spending accounts • Employee assistance program (EAP) • Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. • 401(k) Retirement Savings Plan option with a company match.