Nestmed
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Nestmed is an AI-driven SaaS platform that automates clinical documentation, coding, and quality assurance for home health and hospice agencies. The platform uses ambient voice capture, ICD-10 coding suggestions, and OASIS validation to reduce charting time, improve coding accuracy, accelerate reimbursement, and surface QA issues during visits. Nestmed is HIPAA-compliant and SOC 2 Type II certified, serving thousands of clinicians and helping agencies increase visits per clinician and meet regulatory submission targets.
Customer Support Manager
Job not on LinkedIn
🔥 4 hours ago
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Nestmed
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Nestmed is an AI-driven SaaS platform that automates clinical documentation, coding, and quality assurance for home health and hospice agencies. The platform uses ambient voice capture, ICD-10 coding suggestions, and OASIS validation to reduce charting time, improve coding accuracy, accelerate reimbursement, and surface QA issues during visits. Nestmed is HIPAA-compliant and SOC 2 Type II certified, serving thousands of clinicians and helping agencies increase visits per clinician and meet regulatory submission targets.
📋 Description
• Manage, coach, and develop a team of Technical Customer Support Specialists • Build and maintain escalation paths and triage frameworks • Implement and own team KPIs • Step in on complex tickets for deeper technical investigation • Collaborate with Product, Engineering, and Implementation teams • Partner with recruiting for hiring and onboarding • Model patience, empathy, and communication standards
🎯 Requirements
• 5+ years in customer or technical support • At least 2 years managing a support team in healthtech or healthcare SaaS • People leadership track record • Process orientation • Proven L2 technical chops • Clinical context familiarity • Zendesk proficiency
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities
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