AI Delivery Manager

🔥 42 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 10%

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nesto

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

nesto is a Canadian online mortgage lender and brokerage that provides consumer mortgages, renewals, refinancing, and HELOC products across provinces. The company uses technology — including an AI-powered algorithm — to deliver low-rate comparisons, a streamlined digital application experience, educational guides and mortgage calculators, and access to licensed mortgage advisors. nesto targets homebuyers and homeowners with transparent, tech-enabled mortgage services and content.

📋 Description

• Support every agent in the workstream from scoping through process mapping, golden-set reference-dataset labeling queues, configuration logs, tuning, and shadow-divergence queues • Lead the client’s underwriter pod as an extended part of the team • Run calibration exercises in which both pods label the same 50 documents • Measure disagreement and write adjudication rules • Manage production-labeling throughput • Close ambiguous labels and policy questions within SLA • Triage issues so only true policy calls reach the Underwriting Expert • Co-own signed process blueprints and value baselines covering touches, cycle time, and rework • Measure implementation results against process blueprints and value baselines • Document patterns from the first workstream and build a repeatable implementation playbook • Co-own RAID and decision logs with the Project Manager • Run bi-weekly platform-program dependency syncs covering live client data, environments, and release schedules • Escalate risks early • Lead client workshops and manage client teams • Guide executive client decisions and influence product improvements • Drive execution of Maestro AI underwriting platform SaaS delivery projects for financial institution clients

🎯 Requirements

• 3–5 years as an Implementation Manager, Functional Consultant, Solutions-Oriented Analyst, or similar role focused on technology implementation or operational transformation • Ability to learn complex software platforms quickly and turn that knowledge into practical solutions for client operations • Client-facing experience running client workshops and managing client teams • Technical comfort and ability to lead in-depth discussions on system logic without needing to code • Experience leading client implementations as the primary person responsible for the functional outcome • Experience owning deliveries end to end • Ability to guide executive client decisions and push product improvements to the internal team • Knowledge of the lending lifecycle or mortgage industry is a nice-to-have • Experience with AI or automation rollouts in operations, including labeling, QA sampling, and exception handling, is a nice-to-have • Fluency in French and English is a nice-to-have • Willingness to perform frequent client-facing work and communicate extensively with internal and external stakeholders • Interest in complex systems and willingness to develop fintech or mortgage technology domain expertise • Successful background and role-specific vetting checks required at offer stage

🏖️ Benefits

• Competitive compensation • Performance incentives (where applicable) • Recognition for contributions • Comprehensive medical, dental, and vision coverage • Health & Wellness Spending Accounts (where applicable) • Telemedicine • Employee Assistance Programs • Mental health support for you and your family • Generous vacation (4 weeks) • Floater days • Statutory holidays • RRSP matching • Enhanced maternity and parental leave top-up programs • Education assistance • Mentorship • Training • Opportunities to build your career across Nesto Group • Modern technology • Collaborative teams • Resources needed to do your best work

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